Sudbury Granite & Marble

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Introduction: We stand out from others because we provide our customers with a confortable financial stand. We are committed to please our customers with an affordable budget. I honestly love what i do, and i really think that the employees should always be happy where they're working. What i really love about what i do is to please our customer with the great work we do.

Overview

Hired 2 times

2 employees

24 years in business

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3.0

4 reviews

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Regina U.

Oct 1, 2012

i love it ! wonderful !!!

Regina U.

Oct 1, 2012

i love it ! wonderful !!!

Don S.

Apr 23, 2014

The only part of our experience with Sudbury Granite & Marble that was handled with professionalism was showing us their inventory and the collection of money. We contracted with Sudbury Granite and Marble to have new counter tops installed in our remodeled kitchen. According to their advertising they guarantee installation within 10 days (including Saturdays) after the customer meets a defined set of criteria. When we signed the contract it says in there "10 day install guarantee". When the sales-person pointed this out we believed it. When we met the criteria (Dec 14), they immediately scheduled installation for Dec 30. This is 12 days IF holidays are excluded, which their guarantee does not exclude. When informed that this would miss the deadline they claimed Saturdays don't count, which is clearly against the terms of the contract both parties signed. The contract only specifies Sundays as days not counted toward the 10-day guarantee, saying nothing about weather, holidays or any other reason for missing the 10 days. We kept pressuring them to install on time and they ignored us. When the day of install arrived (already past the 10 day guarantee) inclement weather forced a cancellation. We expected install on the next day but were told it wouldn't be for another 5 days (Jan 7). On the new day of install, the installers brought the pre-cut slabs into the kitchen and set them into place. The installers didn't know that soapstone is not to be sealed, so they sealed it. The sink opening was cut incorrectly, with a slight taper in the front and back edges along approx. 5 inches of the opening. When we called to inquire about what they do to rectify missing their advertised, contractual 10-day guarantee, they were combative and argumentative. They tried to give many excuses for missing the deadline, none of which are allowed in the contract. When we called to discuss the incorrect opening and the applied sealant, the manager was apologetic and offered to send someone to repair it. The guy they sent was very unprofessional (looking like he had just rolled out of bed) and unprepared. Despite being told by the office manager what he would need to do, he showed up with no supplies, no tools, nothing to remove the sealant and no assistant. He said it would be another 5 days before he could do the repair then he left for the day. I immediately called the office manager and complained about this. Again she was apologetic and said she told the owner what needed to be done and he must not have passed that information on to the repairman. By this time we were thoroughly disgusted with the service and product we received. I called the office manager to discuss recompense for parade of errors this experience ended up being. When the office manager was unable to help, I called the headquarters and spoke to the owner in a polite manner. He was extremely rude, combative, argumentative, and hung up on me when I tried to ask him about recompense for the missed deadline. SUGGESTION: Take your money elsewhere! This company is solely focused on taking your money and will not address any customer concerns after they have their payment.

Sudbury Granite & Marble's reply

I am sorry to hear you did not have a great experience with using us. I would like to let you know that Sudbury is under new management, so if there is anything we can do for you now please let me know. Thanks, Sudbury granite Luciana Lago

Jayme S.

Nov 24, 2017

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Hired on Thumbtack

Did not respond to my any of my requests. Ignored my questions.

Sudbury Granite & Marble's reply

the reason that your questions were not answered, was because we were closed for thanksgiven. sorry for any kind of inconvenience this has caused you

Countertop Installation

FAQs

What types of customers have you worked with?
The most common type of jobs we do is kitchen countertops either commercial or residential.
What advice would you give a customer looking to hire a provider in your area of work?
We highly recommend that they look for someone responsible, knowledgeable meaning they know exacly what they are doing, specially if they have state license.