Colonial Chimney & HVAC LLC.

Germantown, MD

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About this pro

Location

Germantown, MD 20876

Times hired on Thumbtack

134

Reviews

77 Reviews
  • Deb C. Aug 19, 2017
    Chimney Inspection
    Verified Review
    These guys came out on time the first time but late the second time, but they called to say they would be late. The completed the main task, an HVAC task. They also cleaned the brick to my fireplace with a chemical and wire brush but the cement did not match the color of my old cement, which is a problem and one I did not expect. That is a real eyesore.
  • Blake B. Aug 17, 2017
    Duct and Vent Cleaning
    Verified Review
    Very fast and professional service!
  • Vishal K. Aug 14, 2017
    Dryer Vent Cleaning
    Verified Review
  • Diana N. Jul 21, 2017
    Duct and Vent Cleaning
    Verified Review
    Very fast and efficient. They were late but called several times to communicate the updated arrival timeframe, which was appreciated.
  • Megan W. Jul 15, 2017
    Fireplace and Chimney Cleaning
    Verified Review
    They called when they were on their way fast and efficient. Have me some helpful information about the fireplace too. I would hire again!
  • Thumbtack Customer Jun 19, 2017
    .
  • Megan J. May 18, 2017
    Chimney Cleaning
    Verified Review
    The office was professional and easy to work with and called to confirm the appointment the day before. CJ and Drew called 1/2 an hour out, and arrived within the promised window of time. They were courteous, efficient and helpful and the pricing was exactly as quoted. I would definitely call Colonial again. Thanks!
  • Jason M. May 9, 2017
    Fireplace and Chimney Inspection
    Verified Review
    :)
  • Paige B. Apr 30, 2017
    Chimney Cleaning
    Verified Review
    Great service
    Easy to schedule, came on time, finished up quickly!
  • Craig H. Apr 27, 2017
    Fireplace and Chimney Cleaning
    Verified Review
    Fantastic. Showed up with about 2 hours notice. Knew what they were doing, were polite and friendly, careful not to make a mess. Recommend them for all your chimney needs.
  • Katryna A. Apr 23, 2017
    Duct and Vent Cleaning
    Verified Review
    Five stars
    On time, exceedingly professional and excellent price!
  • Melissa H. Apr 23, 2017
    Fireplace and Chimney Cleaning
    Verified Review
    The Colonial Chimney folks were nice, but communication and follow-through could have been better. Originally, Anne said I would get a call the day before to confirm the time. That didn't happen. No word on the day the technicians were supposed to arrive. I finally called the office 30 minutes before the end of the estimated window and at that point, they sent the technicians over. The 2 technicians were friendly and assured me that the office would send over a full report. It took several phone calls, emails, and over a week to get only a mildly satisfactory report for my landlord. If my landlord doesn't find the report detailed enough, I may need to go through the whole process again to get a more detailed report and I would like to not have to wait another 10 days.
  • Ayorkor A. Apr 1, 2017
    Chimney Cleaning
    Verified Review
    Nice job!
    They were on time and professional. They were also knowledgeable about what needed to be done.
  • Roman N. Mar 29, 2017
    Dryer Vent Installation or Replacement
    Verified Review
    Highly recommend!
    These guys were fantastic in every way! Great price, quality service and genuine concern for my best interest.
  • Lauren N. Mar 24, 2017
    Fireplace and Chimney Cleaning
    Verified Review
    Customer For Life
    CJ and Lee were great! Professional and super fast. I'm scheduling another service right now. Thanks for making it so easy.
  • Gloria N. Mar 18, 2017
    Fireplace and Chimney Cleaning
    Verified Review
    Service was okay....
    They were quite late arriving due to traffic but polite and professional. It took no time for them to do the sweep in two fireplaces. The fireplaces are really dirty from use by past home owners. I suppose I did not know what to expect as this is my first home with fireplaces. Have not used the fireplace because I am comfortable. Needs some major cleaning. I was informed by Colonial that I needed a new damper and I did not have the money at the time because I had other projects I was working on. I am thinking of converting to a gas fireplace rather than wood burning.
  • Mike M. Mar 17, 2017
    Duct and Vent Cleaning
    Verified Review
    Great Service
    Technicians were nice and helpful and the work was finished quickly. Great value for the price!
  • Pawan C. Mar 12, 2017
    Duct and Vent Cleaning
    Verified Review
    Very professional and thorough!
    They came out on a cold Sunday, assessed the issue and promptly fixed the issue. A little additional work was required, which they made me aware of, gave a very reasonable quote, and completed the work right away
  • David K. Mar 1, 2017
    Fireplace and Chimney Cleaning
    Verified Review Updated
    WOW, fast and professional guys.
    WOW, fast and professional guys. Would definitely recommend to anyone. *UPDATE* Thank you for being so responsive in getting me a copy of my receipt after I lost my own copy. Your team was a delight to work with even after my job has been completed.
  • Verified Review Original
    WOW, fast and professional guys.
    WOW, fast and professional guys. Would definitely recommend to anyone.
  • Neeraj T. Jan 5, 2017
    Fireplace and Chimney Inspection
    Verified Review
    Great job in reosonsble price
    The price of work they performed was really reasonable and did good job to fix the fireplace. Replaced the old damper and fix the chimney cracks on crown.
  • Jonathan M. Dec 29, 2016
    Fireplace and Chimney Inspection
    Verified Review
    Do not work with this company.
    Do not do business with this company. Thumbtack should remove them as a vendor, and refund my expense. They charge you ~$79 for a chimney inspection/cleaning. After doing some research most companies will do an inspection for free. After the inspection/cleaning they quoted me ~$3,500 worth of work, and told me my fireplace was inoperable. If my chimney was inoperable, why clean it, and why charge me? I had a second company (long-time and regional) come out for a free second opinion, they quoted me $150 for necessary work and told me that the chimney was operable.
    Anne W. Dec 29, 2016

    Since it seems that I'm being called a liar and a crook, and since I won't stoop to that level, let me offer a few facts in response ..... One, I was not called to do an estimate for work: I was called to do a Level 2 inspection. Many chimney companies, myself included, will come to the home free when there is work to bid on. And some chimney companies will inspect with a camera when sweeping I do not- I do visual inspection when sweeping, but on the other hand I only charged $79. It was a courtesy that I ran the camera for free for you. The companies that include camera inspections usually charge closer to $200 per sweeping. Secondly , I ran the camera and the tiles were shifted (offset) so this flue is not a tight system. The camera doesn't lie. That flue should not be used and you should ask for your money back from the guy who told you everything is just fine. Your chimney is not just fine. Don't use it until you get it fixed. In conclusion we are very thorough in every safety inspection and sweep.

  • Matthew S. Dec 28, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Job well done
    The guys were on time, professional, quick and thorough. Very pleased!
  • Dominique L. Dec 28, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    They were good overall.
    Overall good job. On time, quick and informative.
  • Susanna K F M. Dec 19, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Would Hire Again
    Affordable, did a great job, and were very efficient. Had a scheduling miscommunication, but they fixed it. :)
  • Douglas R. Dec 14, 2016
    Chimney Cleaning
    Verified Review
    On time and personable
    Showed up on time, very personable workers. Gave me good quotes on further repairs that I should do and offered sound advice.
  • Carrie H. Dec 11, 2016
    Chimney Cleaning
    Verified Review
    Efficient, friendly service
    Efficient, friendly service
  • Steven B. Dec 2, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    No Show
    Appointment scheduled between 0900-1200 with a phone call to occur when tech was 35 minutes away. Still no phone call at 1150 when I sent a note to the company with an inquiry as to why the tech had not shown up. Tech finally called me after the company radioed him; said he was running behind and had no cell phone service so he was unable to call me. I will find another company to complete the work.
  • J. H. Nov 27, 2016
    Chimney Cleaning
    Verified Review
    Great
    Great job!!! Fast and helpful.
  • Judith S. Nov 25, 2016
    Chimney Cleaning
    Verified Review
    Great Company and Staff, Professional / Great Price, "Real People"
    I am a new homeowner and the gentlemen who came to my home took the time to explain how to properly care for my fireplace, how to start a fire and how to maintain it safely. They also told me how to make sure the chimney is always in good working condition. I was very lucky to call Colonial Chimney. Also, the office staff was polite and professional. They called me the day before to confirm my appointment they also confirmed the price once again. The guys who actually worked on my chimney called me the day of my appointment saying they were on their way. I will definitely call Colonial Chimney annually to keep my chimney in safe working condition. I was very lucky to find them. I have never had a fireplace before and they were very helpful and put my mind at ease.
  • Joan W. Nov 24, 2016
    Chimney Cleaning
    Verified Review
    Chimney cleaning
    Excellent - fast, cleaned well and professional service.
  • David T. Nov 21, 2016
    Chimney Cleaning
    Verified Review
    Great company!
    The workers were very friendly and efficient.
  • Jasmine B. Nov 17, 2016
    Fireplace and Chimney Inspection
    Verified Review
    Prompt and efficient!
    Fast service, very knowledgeable.
  • Loubna S. Nov 6, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Chimney sweep and inspection
    They were on time and very professional.
  • Erica M. Oct 26, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Chimney inspection
    It was a nice experience. They contacted me to schedule a visit. The technician was on time and veryfied the chimney. After finishing he gave me some suggestions and made himself available for any doubt I may have in the future. I recommend their service and I will keep they in mind for my next inspection.
  • Tenai C. Oct 21, 2016
    Chimney Inspection
    Verified Review
    Good Service
    Very friendly, quick and efficient.
  • Rupashree S. Oct 15, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Chimney cleaning and inspection
    CJ was very knowledgeable and professional. He even went out of his way to show me how to light and extinguish a fire (no water!!). Very impressed!
  • Harry K. Oct 15, 2016
    Fireplace and Chimney Inspection
    Verified Review
    Good service
    very helpful and fast.
  • Michael B. Oct 14, 2016
    Fireplace and Chimney Inspection
    Verified Review
    Swift, Skillful Service
    Needed my chimney relined for a water heater upgrade. Service was swift and well-informed; strongly recommend this group for future work.
  • Sean Q. Sep 26, 2016
    Fireplace and Chimney Repair
    Verified Review
    They had a great response and did a great job. The crew was great as well and very knowledgeable!
  • Julie R. Sep 22, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Great service
    They were on time and very professional. Found out that our fireplace was damaged and could have caught the house on fire. Will use them again.
  • John D. Sep 19, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Very Pleased
    Service was prompt, professional and very clean. Very pleased.
  • Louise J. Sep 9, 2016
    Chimney Cleaning
    Verified Review
    chimney sweep and dryer vent cleaning
    cleaned the chimney and dryer vent, but didn't have a new cover on the truck to replace the old one, so he had to go back to the office to get it, took about 90 minutes longer
  • Keith M. Aug 14, 2016
    Chimney Inspection
    Verified Review
  • Dan D. Aug 11, 2016
    Chimney Cleaning
    Verified Review
    showed up fast and did a great job
  • Meosha H. Aug 8, 2016
    Chimney Cleaning
    Verified Review
    Colonial arrived during the appointment window time frame and workers were friendly, clean and fast.
  • Leona R. Aug 7, 2016
    Fireplace and Chimney Repair
    Verified Review
    We just bought a house and there was some water damage which had been determined to be from a crack in the chimney. Colonial Chimney came out the next day to do an estimate and was very informative about how they would fix the problem and also since the house was very neglected (our own opinion since there were other issues with the house not chimney related) they suggested other things that should be done to help preserve the longevity of the fireplace and chimney. They installed a new dapper, sealed the cracks and sealed the crown to our chimney. The crew was great to work with. I felt very well informed about what they were doing and I felt very comfortable with all of the services that they suggested. They showed photos of their work after they were done. Overall, I had a great experience with Colonial Chimney and I will definitely use them again and refer anyone that I know who needs chimney work done to use them. Great company.
  • Allie W. Jul 27, 2016
    Chimney Cleaning
    Verified Review
    On time, excellent customer experience!
  • Katrina S. Jul 23, 2016
    Chimney Cleaning
    Verified Review
    They can on time within the scheduled window and did a quick and good job. I would definitely use them again.
  • Corey S. Jul 18, 2016
    Chimney Cleaning
    Verified Review
    Can't wait to recommend them.
  • Neil L. Jul 17, 2016
    Chimney Cleaning
    Verified Review
    Great job. Work was performed quickly efficiently and professionally.
  • Mayra M. Jul 15, 2016
    Chimney Inspection
    Verified Review
    Colonial Chimney was great, very quick to the point and extremely professional. Thank you.
  • Zoe O. Jul 12, 2016
    Fireplace and Chimney Repair
    Verified Review
    I had a chimney leak that was really from the gutters but the guys gave me great recommendations on fixing my chimney to be water proof and safe to use which it needed and threw in free cleaning which was really nice. CJ and John at Colonial chimneys were super nice and efficient. I would definitely recommend them.
  • Patrick R. Jul 6, 2016
    Fireplace and Chimney Repair
    Verified Review
    These guys were great. They showed up the same day to do masonry work on a very difficult to access chimney and did a great job. I would hire them again for sure.
  • Dena S. Jun 29, 2016
    Fireplace and Chimney Repair
    Verified Review
  • Rhonda R. Jun 5, 2016
    Duct and Vent Installation or Removal
    Verified Review
    The condensation pump went out on my air unit And mr. Ezekiel came to repair it He also took the time to look at everything else that was going on with my air unit inside and outside and made any additional changes that were needed He was very polite and efficient most of all very knowledgeable I am definitely satisfied with his work And would call his company again if I need service.
  • Gennadiy N. May 27, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Carmile was an incredible technician. Work was done very fast and efficient. I'd hire this guys again if needed, in fact I did use them to perform installation of chimney cap after cleaning and inspecting it. The price was reasonable, service was excellent. +++++++
  • Kathie K. May 3, 2016
    Chimney Inspection
    Verified Review
    Colonial Chimney inspected the Chimney and confirmed that it needed a liner. Their price for the liner was very reasonable and the quality of the service was outstanding. I believe they are the kind of business we want more of - honest, caring and professional.
  • Melanie T. Apr 22, 2016
    Chimney Cleaning
    Verified Review
  • Rebecca T. Apr 19, 2016
    Fireplace and Chimney Repair
    Verified Review
    Terrific service, good price, very reasonable despite everyone coming down with the flu. They kept me informed of progress, the illness, and updated me regularly and scheduled completion that was convenient for me. Always available and the office manager is terrific. Chimney looks great! And gave us estimate on another repair that needs to be done on the furnace chimney. Will hire the. again
  • Sherry C. Apr 18, 2016
    Chimney Cleaning
    Verified Review
    The company sent a workman out to inspect the chimneys and scheduled a time to come back to do the sweep and to place a cap on one of the chimneys. He called two times to reschedule and then said that the cost of the cap would be approximately 300.00 because of the height of our chimney. He finally came out with another workman and attempted to climb the roof but said he couldn't do the job because the chimney was too high and he didn't have the size ladder needed to do the job. He was polite and apologized for the inconvenience. My concern is that he could have said this from the very beginning and saved us the time. Although the workman was very polite and don't believe this situation was handled professionally. Would not recommend.
  • Maureen R. Apr 7, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    The serviceman was very nice and thorough. We will use them again to clean out our fireplace and do repairwork. Reasonably priced.
  • Mark C. Mar 26, 2016
    Chimney Cleaning
    Verified Review
    Good price, good job
  • Sarah P. Mar 23, 2016
    Fireplace and Chimney Repair
    Verified Review
    Colonial Chimney needed to install a chimney liner and take care of some crumbling on my two chimneys. they came out to give me a quote the same day I suggested it and were able to complete the repairs the next day! They were incredibly polite, honest, efficient, and gave me a very fair price and some suggestions for saving money. The work they completed was quality. I would absolutely use them again.
  • Taffae C. Mar 20, 2016
    Chimney Inspection
    Verified Review
  • Haitham A. Mar 18, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Excellent crew. They came out and gave a very fair price to reline my chimney. They began working late in the day but continued well into the night and did not stop until they were done at 10:30. They were honest, hard-working, and did exactly what was agreed upon. I would definitely use them again if needed.
  • Robert G. Mar 2, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Awesome job. On time, quick, polite, and did good work. What else do you need?
  • Amanda H. Mar 1, 2016
    Chimney Cleaning
    Verified Review
    I received a confirmation call the day before service, which is always very much appreciated! The gentleman who came was polite and professional and services were done quickly. I would use them again.
  • Tiffney R. Feb 24, 2016
    Chimney Cleaning
    Verified Review
    They came in and did a great job ..... very quick and clean... Thank you
  • Anne S. Feb 24, 2016
    Fireplace and Chimney Cleaning
    Verified Review
    Company does not accept credit cards or mailing a check. Needed inspection ASAP due to a possible safety issue.
    Anne W. Feb 25, 2016

    We did not service this customer- it is our policy to not accept credit cards or mailing a check. We were polite in explaining this and offered other companies as a solution.

  • Angela H. Feb 22, 2016
    Fireplace and Chimney Repair
    Verified Review
    He was on time and completed the job quickly!
  • Jennifer H. Feb 13, 2016
    Chimney Inspection
    Verified Review
    Very professional!
  • Debbie E. Jan 17, 2016
    Chimney Cleaning
    Verified Review
    I wasn't there to witness the cleaning or another transactions/conversations between the owner and Colonial Chimney. Therefore I do not feel comfortable leaving a negative review or a 5 star review. I chose the middle rating.
  • Diana R. Jan 12, 2016
    Fireplace and Chimney Repair
    Verified Review
    We would like to thank you extremely professional efficient. Your employee should be commended top notch!!! Thank you the Richardson
  • Andy R. Jan 11, 2016
    Chimney Cleaning
    Verified Review
    Excellent company. Fair price, on time, great work. What more can one expect?
  • Antonio D. Jan 6, 2016
    Chimney Cleaning
    Verified Review
    They are very professional am be call egain in the future
  • Valerie J. Dec 11, 2015
    Chimney Cleaning
    Verified Review
    They were very courteous, knowledgeable and went the extra mile to perform outstanding work. I will refer them to all my friends in need of their services. Thanks.
  • Jariss S. Nov 23, 2015
    Fireplace and Chimney Repair
    Verified Review
    Professional service! Technicians came out checked for any leaks, relit the fireplace and cleaned the glass. Happy customer. Will be using Colonial for my annual fireplace service.