FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have a base/flat, fee/quote for an issue diagnosis....Most items like treadmills, ex bikes or elliptical's when not functioning as before require 2 visits because that means something is broken. Occasionally bolts/components are loose, wires disconnected e.t.c. so only 1 visit is required. This process is necessary to find the truth, and allows you to decide if the machine is worth fixing. Sometimes the part needed for repair is covered under warranty and is free I can also find this out depending on the manufacturer and other information. All parts needed for repair if necessary must be paid for up front before ordering and scheduling a second visit..
- What is your typical process for working with a new customer?
Call/text me to make contact I cannot schedule over the net or texting, then set up an agreed day and time ie 10-2, After 12 A schedule for service during early tech support hours is necessary in case we run into an issue or need to verify part availability. fitness equipment can be complex, and issues are not always what they appear and can be very tricky. I prefer to fix machine on first visit and as cheaply as possible.
- What education and/or training do you have that relates to your work?
I have many years experience working with many companies, and continue doing assembly/repair on almost every type of fitness equipment made including the large commercial machines found at the gym. My co also assembles and repairs scooters, power wheel chairs, lift chairs, and hospital beds all of these products are connected and complement my technical abilities on every repair. I am Sole/Spirit Assembly/Repair factory certified and Golden Technologies medical equipment certified, a warranty service provider for Matrix/Horizon/Vision machines.