FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies, taking into account whether someone just graduated from college or whether the client wants his/her CV updated. In addition, a social media resume requires a different approach and format than a post-doc research doc, so the initial consultation is critical for establishing the type and level of /service the client should expect to receive as well as the timeline (see below). I don't believe in the cookie-cutter approach! Each client always has a different need.
- What is your typical process for working with a new customer?
After the initial consultation, a generic contract is e-mailed to the client. Upon receipt of the agreement to proceed with services, the client receives a two-page Client Resume Intake form, to obtain additional information from the client, which may not already be available in the client's current resume. Upon receipt, the client is then asked to forward all current documents along with a link to a job description that he/she is interested in pursuing. Upon receipt and if an extended deadline is not provided, the process generally takes 24 to 48 hours. The client is then asked to carefully review the first draft, make any updates, revisions, then return for revisions. This process can take up to 4 or 5 iterations, as the client absolutely has the last word and revisions are made until the client approves. However, it usually does not require more than 2 iterations.
- What education and/or training do you have that relates to your work?
I have a BA degree in English (magna cum laude), I am a member of The National Resume Writers' Association, and have participated in many editing courses, such as the Short Course for Journal Editors, AAP/PSP Journals Boot Camp, Quality Control in Publications, and Project Management for Publications, to name a few.