About this pro
6 years in business
61 hires on Thumbtack
Areas needing work
I have no reservations about highly recommending Preeferred Service, LLC. After paying a family friend who misdiagnosed my water heater problem as simply a burner cleaning project, I turned to Mr. Dupree, a licensed plumber for 20 years, who accurately diagnosed my difficulty as one requiring replacement of my burner assembly upon a free diagnosis/estimate call. Not too many independent contractors still offer a free service without requiring clients to select them for the project to recoup the price of an estimate call. Mr. Dupree gave me the option to secure my own part (which I did through Sears Parts Direct) and matched the lowest bid to perform the labor. I was so pleased with the outcome (and with no longer having a hot water heater issue) that I hired him to also replace the waste disposal in my kitchen. I purchased the part at Home Depot, and again, Mr. Dupree provided exceptional service at a fair price. He also documented everything by invoice with a 90-day guarantee of his labor. I will definitely call upon Preeferred Service, LLC for my future plumbing needs to get it right the first time. Mr. Dupree’s outstanding knowledge, skills, and abilities are matched by his professionalism, fairness, and customer service. Thanks, Thumbtack!Feb 24, 2017Verified
Very experienced, professional and knowledgeable. If you are looking for a handyman. Look no further.Dec 25, 2015Verified
My experience went well. I would use him again. He was stuck in traffic he called to let me know. I'm very pleased with the jobJan 4, 2017Verified
Mr. Johnson was responsive and on time. He completed the work quickly with minimal disruption to our home.Jul 8, 2016Verified
The person performing the repair communicated well, was prompt, was friendly, and did an excellent job. I would certainly use A Preferred Services again.Jul 6, 2016Verified
Top Pro status
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- What should the customer know about your pricing (e.g., discounts, fees)?For smaller jobs I prefer to charge hourly, and larger more detailed jobs I will do an assessment and offer an estimate. I usually charge a service fee which includes us showing up and assessing the problem as well as offering the best solution. However for Thumbtack customers my assessment is complimentary.
- What is your typical process for working with a new customer?I always start with an introduction to myself and my business ethics, and I also tell them about my business and our vision. I also like to get a feel for the customer and their needs, then give them a detailed synopsis of how a project or service can be carried out.
- What education and/or training do you have that relates to your work?We are affiliated with continuing education organizations such as PMPV and IFMA. I am also licenced as a Plumber by WSSC, Maryland, and Virginia. Through experience I have been afforded the opportunity to learn tile work, flooring, drywall hanging and finishing, as well as millwork and appliance installation and repair.