FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair, upfront pricing with no hidden fees. Discounts are available for first responders, veterans, and repeat customers. Pricing depends on the job’s urgency and size, and we’re happy to provide free estimates.
- What is your typical process for working with a new customer?
We keep things simple and stress-free for new customers. First, we’ll start with a quick introductory call to learn about your cleaning needs. Then, we’ll schedule a free on-site walkthrough to assess the space and provide a customized quote. Once you’re ready, we’ll coordinate a time that works for you. On cleaning day, our team will arrive on time and complete the job with precision and care.
- What types of customers have you worked with?
At Emergency Hero LLC, we’ve proudly served a wide range of clients. Our experience includes working with large retail stores, office and medical spaces, restaurants, churches, Airbnb hosts, and residential properties. Whether it’s a high-traffic commercial space or a private home, we tailor our deep cleaning services to meet the unique needs of each customer.