The Sharper Cut, Inc. Landscapes
5.0 (10)
About this pro
Our customer service is our stand out in these days when it is going wayside with other companies. Our client focused designs and installations - we listen to our clients' needs and wants for their property, now and in the future. This landscape design process helps them decide what to do, in an order that saves them time and money. We keep the client informed throughout the process of construction from contract signing, to start, during and upon completion. Our service does not end when final payment is received; we continue to keep in touch with client about the project. We like to make sure that they are enjoying the area and that any issues are resolved in a timely manner.
The clients! We love the clients' reaction to designs and project completion. Their enthusiasm and excitement is awesome to watch throughout the design process. There are ups and downs during the construction phase. When the project is complete; it all makes sense and it is theirs to enjoy.
We also enjoy completing the designs and projects - it embodies all that we believe in and strive to accomplish.
20 years in business
1 hire on Thumbtack
15 employees
Reviews
5.0
10 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Cathy & Tom D.
We love our patio! Sharper Cut went above and beyond to build us our perfect patio. They offer excellent customer service and will do whatever it takes to ensure the job is completed to your satisfaction.
May 21, 2016Sterling P.
I would like to thank the crew of the Sharper Cut, Inc for a patio well built. They did a fantastic job in designing, and building my patio this fall. Every day I look at it, I'm really loving it. Bill Bandford, Jr and the crew showed such professionalism and perfection from design to implementation. Bill kept in constant communication throughout the project making sure that I was satisfied with every paver laid and every wall built. I am completely satisfied and will be looking to add editions in the future.
Dec 4, 2015
Photos and Videos
6 photos and 3 videos
FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?Yes and no. Our landscape design process and fees are computed hourly on a standard worksheet based on job scope and plan choices. Prices are set at initial meeting and we do not charge more if the hours go over agreement. Full landscape design plans range from $2000 - $5000. All landscape project costs vary depending on job scope. We do not believe in change orders,and are only added when a client requests additional work.
- What is your typical process for working with a new customer?Our typical process starts with a phone call. This phone call makes sure that what the customer is looking to do is something that we can help them with. The nest step depends on job scope. All landscape design leads are scheduled for initial landscape consultations, which are held at our office in Upper Marlboro. Before the meeting, a designer takes preliminary photos of property to use during meeting. If it is a good fit and they sign up for the process, we go out to the property to perform a site analysis. The next meeting is a concept review and then followed by a final plan review. There is also a budget and contract review that can be scheduled in person or online. All estimates are pre-qualified and then a member of the team schedules a time to meet with them on-site (travel distance dictates if there is a fee for estimate). The estimator creates a design (fee may apply depending on job scope) with a proposal. This can be discussed online or in person.
- What education and/or training do you have that relates to your work?Our office staff have attended college; most have a bachelor's degree in their related field; head designer has a master's degree in his field. The staff continues to educate themselves through certifications (ICPI, NCMA, other industry specific courses). They also watch webinars, visit trade shows, read association newsletters, and learn about new products and services. Our crews continue to train with yearly "refresher" days; this makes sure that everyone is performing consistently and correctly on all job sites.
