The Sharper Cut, Inc. Landscapes

Upper Marlboro, MD

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About this pro

How does your service stand out?

Our customer service is our stand out in these days when it is going wayside with other companies. Our client focused designs and installations - we listen to our clients' needs and wants for their property, now and in the future. This landscape design process helps them decide what to do, in an order that saves them time and money. We keep the client informed throughout the process of construction from contract signing, to start, during and upon completion. Our service does not end when final payment is received; we continue to keep in touch with client about the project. We like to make sure that they are enjoying the area and that any issues are resolved in a timely manner.

What do you enjoy about the work you do?

The clients! We love the clients' reaction to designs and project completion. Their enthusiasm and excitement is awesome to watch throughout the design process. There are ups and downs during the construction phase. When the project is complete; it all makes sense and it is theirs to enjoy. We also enjoy completing the designs and projects - it embodies all that we believe in and strive to accomplish.
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Location

Upper Marlboro, MD 20772

Years in business

19

Number of employees

15

Times hired on Thumbtack

1

Reviews

10 Reviews
  • Cathy & Tom D. May 21, 2016
    We love our patio! Sharper Cut went above and beyond to build us our perfect patio. They offer excellent customer service and will do whatever it takes to ensure the job is completed to your satisfaction.
  • Sterling P. Dec 3, 2015
    I would like to thank the crew of the Sharper Cut, Inc for a patio well built. They did a fantastic job in designing, and building my patio this fall. Every day I look at it, I'm really loving it. Bill Bandford, Jr and the crew showed such professionalism and perfection from design to implementation. Bill kept in constant communication throughout the project making sure that I was satisfied with every paver laid and every wall built. I am completely satisfied and will be looking to add editions in the future.
  • Stephanie S. Jul 12, 2015
    Great company! Did everything I asked. Didn't to things I didn't ask for. Friendly, competent and pleasant to deal with. They made my barren yard a beautiful garden.
  • Judith G. Jul 7, 2015
    Used them for 2 projects - a patio in 2014 and a deck in 2015. They were so patient and flexible in working out designs that we would like. We appreciated the constant updating as the work progressed. Love the finished areas!
  • Elizabeth H. Jul 6, 2015
    It started off as one project and they did such a super job with our front walkway that we had them do our mailbox, and the exterior lighting for our home. They stay on budget, set up carefully to protect your existing structures and clean up completely when they are done. The work is remarkably beautiful and professional. I've referred friends who compliment my walkway and lighting to them. There's no-one else I would call to do any of our exterior projects
  • Dennis C. Jul 6, 2015
    The Sharper Cut has done excellent work at my home as they have done 2 major projects. I was very impressed with both Justin and Bill. They work very hard to please the customer. The will not stop until you are 100% satisfied. The quality of their work is outstanding and they are very knowledgeable. They do not cut corners and will not do it unless it's done right. I loved the fact that they are open to suggestions and do not come across like they know it all they listen to the customer and value the customers input. I could go on and on but the bottom line is when my next project comes along Sharper Cut is on my speed dial and if you use them they will be on yours as well. So if you have a project call Sharper Cut I guarantee you will not be disappointed.
  • Robert W. Jul 6, 2015
    The Sharper Cut team is a great team to work with. They helped me design a great deck and provided design and material alternatives to keep the project within budget. We managed to prepare the space underneath the deck for a patio project. The workmanship was top notch. Thanks Sharper Cut !!!
  • Jacqueline G. Jul 6, 2015
    The Sharper Cut is a highly professional team that does outstanding work. After another contractor left with our money and left an unfinished back yard, we called Sharper Cut. Bill came out to our house, listened to what we wanted in a patio, and came back with ideas and a virtual blueprints. From start to finish the team from The Sharper Cut did an outstanding job - we love our patio and are already considering another patio on a lower level of our yard. And, we will certainly use The Sharper Cut!
  • Nancy S. Jun 30, 2015
    Friendly, top-notch professionalism from beginning to end. We couldn't have been happier with the entire experience, from the beginning planning phase to the final result. The Sharper Cut transformed our rather boring and ordinary landscape and sidewalk leading to our front door into a stunning curved paver walkway surrounded by a gorgeous landscape and retaining wall that includes shrubbery, trees, and perennials that add a little splash of color to each area throughout the year, and our preferences were taken into consideration in the entire planning phase. The work was done in a timely manner, and the end result was (and continues to be) nothing short of stunning, I would recommend The Sharper Cut for any landscape job you might be seeking, no matter what the size! They certainly do strive to please!
  • Cindy H. Jun 29, 2015
    The Sharper Cut replaced a brick mailbox and a fence the length of our property. The team showed up promptly, communicated with us before starting the work and were very professional throughout the jobs. We plan on using them again in the near future. They do great work!

Q&A

What is your typical process for working with a new customer?
Our typical process starts with a phone call. This phone call makes sure that what the customer is looking to do is something that we can help them with. The nest step depends on job scope. All landscape design leads are scheduled for initial landscape consultations, which are held at our office in Upper Marlboro. Before the meeting, a designer takes preliminary photos of property to use during meeting. If it is a good fit and they sign up for the process, we go out to the property to perform a site analysis. The next meeting is a concept review and then followed by a final plan review. There is also a budget and contract review that can be scheduled in person or online. All estimates are pre-qualified and then a member of the team schedules a time to meet with them on-site (travel distance dictates if there is a fee for estimate). The estimator creates a design (fee may apply depending on job scope) with a proposal. This can be discussed online or in person.
What education and/or training do you have that relates to your work?
Our office staff have attended college; most have a bachelor's degree in their related field; head designer has a master's degree in his field. The staff continues to educate themselves through certifications (ICPI, NCMA, other industry specific courses). They also watch webinars, visit trade shows, read association newsletters, and learn about new products and services. Our crews continue to train with yearly "refresher" days; this makes sure that everyone is performing consistently and correctly on all job sites.
Do you have a standard pricing system for your service? If so, please share the details here.
Yes and no. Our landscape design process and fees are computed hourly on a standard worksheet based on job scope and plan choices. Prices are set at initial meeting and we do not charge more if the hours go over agreement. Full landscape design plans range from $2000 - $5000. All landscape project costs vary depending on job scope. We do not believe in change orders,and are only added when a client requests additional work.
How did you get started doing this type of work?
Bill started mowing lawns in his neighborhood when he was in middle school. He loved being outside and making money - a kid's dream job. He continued offering lawn and yard maintenance services throughout high school. When he graduated, he started learning more about the industry and began installing small hardscape projects. The company was incorporated in 1998 after many years of education and certification; and continues to grow through the years.
What types of customers have you worked with?
We have worked with a wide range of clients - in fact most of our clients continue their relationship with us, by doing an extra work or referring us to family and friends for their projects. Our clients live in Maryland, Virginia and Washington DC.
Describe a recent project you are fond of. How long did it take?
We are fond of all of our projects. Most recently we helped a client create a backyard stay-cation. She runs a business form her home and also has 5 small dogs; this prevents her from travelling for vacation. So we brought her vacation to her backyard. Her new backyard now has a large water feature with lighting and plantings. New flagstone patio with outdoor fireplace and additional paver patio under the deck. She also has a small putting green to practice on. It took about a year to complete the project and looks fantastic.
What advice would you give a customer looking to hire a provider in your area of work?
Do your research! Not only into the project you are looking to start, but also into the company you are looking to hire. For a company - check their license and insurance; ask for references; check reviews and online sites; ask to see previous jobs; and ask about their company (background, education, etc.). For your project - know about materials, measurements, pictures of other projects, time frame, and budget.
What questions should customers think through before talking to professionals about their project?
What exactly is the scope of the project you are looking to do? What is the budget? What is time frame for starting and/or completing the project? Is this a project to complete all at once or in phases? How long will you be in the home?