What should the customer know about your pricing (e.g., discounts, fees)?
We take the time to listen to what you want, then provide you with an estimation based on our proprietary system that is 96% accurate. This takes into account the work necessary for developing what you request. We will then present you a solution...after we have heard the problem...and not before!
What is your typical process for working with a new customer?
We start with an intake process that is designed to flush out all of the parameters for the scope of work. Then we estimate the development requested, and present you the options we can provide. Once we agree, we conduct a Creative Audit to gather all pertinent content and assign responsibilities and milestones.
Then, we start development and use Agile Development to complete each piece of the project. Once finished, we test and then release it to you for approval.
All the way through the process, you are encouraged (if not expected) to be involved with the making of your technology.
What education and/or training do you have that relates to your work?
We have a staff with MA in Telecommunications, Information Science and Media (Michigan State); MA in Serious Game Design (Michigan State); BA in Web Development (U-Wisc.); and a BA in Economics (Michigan State).
Our company is Veteran-Owned. We are mission focused and used to doing things the right way.
How did you get started doing this type of work?
Craig started as a consultant, grew the company to an LLC, then grew it some more to have 8 employees and created jobs and economic impact. He has 10 years experience with video, film, television, audio recording, radio, and has won several Michigan Association of Broadcaster's Awards.
What types of customers have you worked with?
Mobile applications and websites are the most common job we do for clients.
Describe a recent project you are fond of. How long did it take?
We recently finished re-designing a website for our client Wealth and Wisdom Institute. This featured our plugin "Drag and Drop Presentation Builder," E-Commerce, payment processing, paid/free membership integration, subscriptions, webinars, seminars, event booking, contact forms, e-readers and more.
It took a little over 90 days to complete.
What advice would you give a customer looking to hire a provider in your area of work?
Ask for references. If they have a good track record they'll have more than a few references. We would welcome you to talk to our customers, we provide great products and services and therefore feel that they (the happy customers) are our best marketing.
What questions should customers think through before talking to professionals about their project?
Producing this level of technology is very time consuming and takes a tremendous amount of education, training and experience. What seems to be "easy" when it works usually takes a lot of "hard" work and takes a lot of time to make it so.