FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Infinity Home Improvement: Pricing Transparency At Infinity Home Improvement, we believe in transparent and competitive pricing. We understand that understanding the costs involved is important to our customers, so we strive to be upfront and clear about all fees and discounts associated with our services. Here's what you should know about our pricing: Free Estimates: We always offer free estimates for all projects. This allows you to compare our prices with other contractors and ensure you're getting the best value for your money. Competitive Rates: We strive to offer competitive rates for all our services. We regularly review our pricing to ensure we're staying competitive in the market. Discounts: We offer a variety of discounts to our customers, including: • Referral Discount: $100 referral discount for each new customer you refer to us who purchases from our company. Financing: We offer a variety of financing options to make your home improvement project affordable. We work with several lenders to offer competitive rates and flexible terms. Payment: We accept all major credit cards and checks. Guarantees: We offer a one-year warranty on our workmanship. This means we will repair or replace any defective work free of charge.
- What is your typical process for working with a new customer?
Infinity Home Improvement's Typical Process for Working with New Customers Step 1: Initial Contact • We receive your information from Thumb Tack. Your 5-star customer experience starts here. • We reach out to you within 24 hours via phone, text and email to schedule a free consultation. • During the call, we will discuss your project needs, budget, and timeline. Step 2: Free Consultation • One of our experienced project managers will visit your home to assess the project and discuss your specific needs and desires. • We will take measurements, answer any questions you have, and provide you with a exact estimate. • We will also discuss our financing options and warranty program. Step 3: Proposal and Contract • We will prepare agreement outlining the scope of work, materials, and cost at the initial meeting we will give you our best timeline estimate for install. Step 4: Project Management • We will assign a dedicated project manager to oversee your project from start to finish. • Your project manager will keep you informed of progress, address any questions or concerns, and ensure the project is completed on time. Step 5: Construction • Our team of experienced and qualified professionals will carry out the work according to the agreed-upon plan. • We will use only the highest quality materials and ensure your project is completed to the highest standards. Step 6: Completion and Inspection • Upon completion of the project, we will conduct a final walk-through with you to ensure your satisfaction. • We will also provide you with all necessary documentation, including warranties and maintenance instructions. Step 7: Follow-up and Support • We are committed to your satisfaction and will be available to answer any questions you have after the project is completed. • We also offer a one-year warranty on our workmanship. Thank you for your interest in Infinity Home Improvement. We look forward to working with you!
- What education and/or training do you have that relates to your work?
Infinity Home Improvement's Team: Education and Training At Infinity Home Improvement, we are proud of our team's diverse backgrounds and extensive experience in the home improvement industry. Our team members have received a variety of education and training to ensure they possess the skills and knowledge necessary to provide our customers with the highest quality service. Training: All of our employees receive ongoing training on the latest industry standards, safety protocols, and product technologies. We regularly partner with manufacturers and industry experts to provide our team with specialized training on new products and installation techniques. We also encourage our team members to participate in professional development opportunities, such as attending industry conferences and workshops.