FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Family O.C.D Times 10, we believe in transparent and straightforward pricing for all our cleaning services. Here are some key points to keep in mind: 1. **Customized Quotes:** Each cleaning project is unique, so we provide customized quotes based on the specific needs of your residential or commercial space. Our quotes are detailed and outline exactly what services will be performed. 2. **No Starting Fees:** There are no starting fees or base pricing. You only pay for the services you need, ensuring you receive value for your money. 3. **Comprehensive Services:** Our pricing includes all necessary cleaning tasks for your space. For residential cleanings, this may include dusting, vacuuming, mopping, bathroom and kitchen cleaning, and more. For commercial facilities, our services cover thorough office cleaning, sanitization, trash removal, and other essential tasks to keep your workspace spotless. 4. **Discounts:** We offer various discounts to make our services even more affordable. These may include: - **Referral Discounts:** Get a discount when you refer a new customer to us. - **Recurring Service Discounts:** Enjoy lower rates when you schedule regular cleanings (weekly, bi-weekly, or monthly). - **Seasonal Promotions:** Take advantage of special promotions during certain times of the year. 5. **No Hidden Fees:** We believe in honesty and transparency, so you won't find any hidden fees or unexpected charges in your bill. The price you are quoted is the price you pay. 6. **Satisfaction Guaranteed:** Our goal is your complete satisfaction. If you’re not happy with any aspect of our service, please let us know, and we’ll make it right. For a detailed quote and to learn more about how we can tailor our cleaning services to your needs, please contact us. We're here to help you maintain a clean and healthy environment in both your home and workplace.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to ensure we fully understand your needs and provide the highest level of service. Here's how it works for both residential and commercial cleaning:** #### Residential Cleaning 1. **Initial Phone Call:** - We start with a detailed phone call to understand your specific cleaning needs. During this call, we discuss the size of your home, the areas that need attention, and any special requirements you may have. 2. **Scheduling a Walk-Through:** - Next, we schedule a convenient time for a walk-through of your home. This allows us to assess the space in person and gain a better understanding of the scope of work. 3. **Proposal Preparation:** - After the walk-through, we prepare a detailed proposal outlining the services we will provide and the associated costs. This proposal is emailed to you for review. 4. **Approval and Initial Payment:** - If you are satisfied with the proposal, you can approve it by signing the document. At this point, we require a 50% upfront payment to secure your booking. 5. **Service Delivery:** - Once everything is in place, our professional cleaning team will arrive at the scheduled time to perform the cleaning services as agreed upon. #### Commercial Cleaning 1. **Initial Phone Call:** - We begin with a phone call to discuss your business’s cleaning requirements. We cover the type of facility, the areas that need cleaning, frequency of service, and any special requests. 2. **Scheduling a Walk-Through:** - We arrange a walk-through of your commercial facility to assess the space and understand the specific cleaning needs. This helps us provide an accurate and tailored proposal. 3. **Proposal Preparation:** - Based on the walk-through, we draft a comprehensive proposal that details the cleaning tasks, schedule, and pricing. This proposal is sent to your email for review. 4. **Approval and Initial Payment:** - If you approve the proposal, you sign the document and make an upfront payment of 50% to confirm the agreement. 5. **Service Delivery:** - Our experienced cleaning team will then perform the cleaning services according to the agreed schedule and specifications. By following this structured process, we ensure that we meet your expectations and provide a clean, welcoming environment for your home or business. If you have any questions or would like to start the process, please contact us today.
- How did you get started doing this type of work?
I got started in the cleaning business in a rather unique and inspiring way. As cheesy as it may sound, my journey began with watching a TikTok account run by a woman named Jen, who owns a very successful cleaning company. Jen's passion for her work and her dedication to teaching others about the industry truly inspired me. Her informative and engaging content provided me with the knowledge and motivation I needed to start my own cleaning business. By following her tips and learning from her experiences, I was able to establish Family O.C.D Times 10 and grow it into the trusted cleaning service it is today. Jen’s influence was instrumental in shaping my approach to providing top-notch cleaning services for both residential and commercial clients.