FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
YES! We offer financing, too! On top of discounts or rebates on your entire project, we also offer NO INTEREST - NO PAYMENT FINANCING FOR 1 YEAR plus many other financing plans so you don't have to put off your home's transformation.
- What is your typical process for working with a new customer?
It all starts with our Free In-Home Design Consultation – We bring the showroom to you! See how your flooring looks in your space with side-by-side comparisons before deciding. From there we will take expert measurements and provide you a clear and transparent estimate that includes everything. You'll never pay a penny more with us. No surprises.
- What questions should customers think through before talking to professionals about their project?
What type of flooring is best for my home, that room or space, or my lifestyle? What is included with my estimate? Is removal and disposal of the old flooring included? What about if we find the measurement was off or there's extra subfloor work to be done? Will there be surprise charges after the fact? Is furniture moving included? What kind of warranty is included with my project? Does it include the install and workmanship as well as the materials?