FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide prompt and fair pricing considering all aspects of the project. Our goal is to put as many smiles on people's faces as possible.
- What is your typical process for working with a new customer?
The process begins when a new customer reaches out to us through our website, phone, or email. Our friendly customer service team will gather basic information about the services required, such as sod lawn demolition, excavation, and tree removal, as well as the customer's location and any specific preferences or concerns. We schedule a consultation with the customer to discuss their project in more detail. This can be done through an on-site visit or virtually, depending on the customer's preference. During the consultation, we'll assess the scope of the project, review any relevant property details, and listen to the customer's goals and ideas. Based on the information gathered during the consultation, we create a customized proposal that outlines the recommended services, a breakdown of costs, and a tentative project timeline. This proposal is designed to be transparent and comprehensive, ensuring the customer understands the services they will receive and the associated pricing. Once the customer approves the proposal, we work with them to schedule the project at a convenient time. We take into consideration factors such as weather conditions, the customer's availability, and any specific deadlines they might have. Before the project begins, our team conducts a thorough site assessment to ensure we have all the necessary equipment, materials, and permits required for the job. Safety considerations are also taken into account at this stage. Our skilled team members carry out the project according to the agreed-upon plan. Whether it's sod lawn demolition, excavation, or tree removal, we prioritize efficiency, safety, and quality workmanship throughout the process. We maintain open communication with the customer throughout the project, providing updates on the progress and addressing any questions or concerns they may have. Once the project is completed, we conduct a final inspection to ensure that the work meets our high standards and aligns with the customer's expectations. Customer satisfaction is paramount to us. We love putting smiles on our customer's faces with our work and we appreciate feedback on their experience, we address any final details or touch-ups as needed to ensure their complete satisfaction. After the project is finished, we follow up with the customer to ensure that everything is in order and that they are pleased with the results. We also provide recommendations for ongoing maintenance if applicable. Our landscaping company is committed to delivering exceptional services that transform outdoor spaces. By following this comprehensive process, we aim to establish trust, provide exceptional service, and create beautiful and functional landscapes for our valued customers.
- What education and/or training do you have that relates to your work?
Civil engineering and home builders licenses.