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Solow Computers

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Introduction: Over 30 years experience with Computer hardware and operating systems. Experience with data recovery and prefer to save customers important data if possible. I love customer satisfaction! Customers should not pay for something that isn't broken. Saving customers money and offering personalized service. I enjoy working with customers face to face and listening to their issues and not making assumptions.

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What is your typical process for working with a new customer?
I prefer to contact the customer to get as much details about the problem and give them an idea of what to expect. I prefer not to give flat rate charges and would only do so if it makes sense for both parties. If I do charge a flat rate charge for a repair and the problem is not resolved there would of course be no charge for my service.
What education and/or training do you have that relates to your work?
I have over 30 years experience with computer hardware setup and repair, network setup, data recovery, and computer maintenance and upgrades. I have over 20 years of experience working in the Technical support field supporting customers over the phone and onsite.
What types of customers have you worked with?
Hard drive failure issues and data recovery. Virus and spyware removal Hardware upgrades replacements Operating system crashes and Operating system restore. Laptop repair, including replacement of LCD's, keyboards, hard drives, and memory upgrades.