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About
Authentic Air Heating and Cooling is a Professional Owner-Operated HVAC Company. We Specialize in Emergency Heating & Cooling Repairs & Replacements. Because we’re owner-operated with less business expenses, we can be more competitive with our pricing than the bigger companies. With over 80 5-Star Google Reviews, have us save you money!
Overview
Hired 8 times
Background checked
1 employee
8 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Very good 4.6
14 reviews
5
86%
4
7%
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7%
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Read reviews that mention:
Taska W.
2 weeks ago
What I appreciated most about Authentic Air was their responsiveness, work quality, professionalism, and kindness. I had been without AC for a while and was searching for a reputable, honest company. Authentic Air came highly recommended by a church member, and the young man and his partner were exactly as described.
Even though they were fully booked, they kindly squeezed me in and stopped by after a very long workday, early in the evening. It was nearly 89 degrees inside my home. They inspected both my furnace and AC thoroughly. The first company I contacted had tried to take advantage of me, but Authentic Air was the complete opposite—honest and transparent. They sent me several affordable financing options and appropriate unit recommendations. My original unit was inefficient and an eyesore for a nearly fifteen-hundred-square-foot home, so their guidance was extremely helpful.
They were professional, respectful, and clearly committed to doing quality work. I also appreciated how they left my utility room in better condition than when I bought my home.
I would highly recommend Authentic Air to anyone looking for reliable, trustworthy HVAC service.
John R.
Jun 12, 2019
•
Hired on Thumbtack
Tim did a great job repairing my air conditioner. He was responsive, has a great attitude, is friendly and straightforward with pricing. He completed the work promptly. I would call Tim for any of my service needs and highly recommend him.
Details: Repair • Basement • Outside • House
Central Air Conditioning Repair or Maintenance
Matt K.
Nov 1, 2025
A+! Great service! Tim was able to fit me into his schedule on short notice. He was very knowledgeable and personable. He took the time to explain things to me and answer all of my questions (and even answered my phone call after business hours when I had some follow-up questions). Fair pricing. I will be using Authentic Air going forward and would definitely recommend!
Emma L.
May 20, 2020
My husband and I just moved into a new house and discovered fairly quickly that the A/C was not cooling as needed. I sent out asking for quotes to come look at it and Fair Heating & Air was extremely fast at responding, was able to get here quickly and fixed the problem the same day! Tim was very conscientious about being in our home especially during this difficult time and he was extremely patient explaining what all of our options were.
Ilya Z.
Jul 24, 2020
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Hired on Thumbtack
TL;DR --> Worked with Tim from Fair Heating and Air LLC. Not the best at responding and scheduling. Poor communication about price at times. Knowledgeable, polite, service call wasn't miserably expensive, and he got the job done.
Long Version:
I'll spare you the details about my interaction Twin Cities Duct Cleaning -and- Residential Heating and Air (same company, absolutely terrible). I had to diagnose myself that I was out of refrigerant, and that's where Tim from Fair Heating and Air LLC comes in.
Tim comes in, runs a pressure test, and we find a big leak. It looks like someone jammed a chisel into the evaporator coil behind a grate. It was in a hidden, but easily reachable location once we found it. I was about to just solder the hole up. Tim said he had all the tools needed and he could do it real quick, but he neglected to mention that he would charge me $60 for those 5 minutes of work. Not the best communication about pricing there.
Now we go to pressurize the system again and look for more leaks, but Tim runs out of nitrogen and needs to get more. I asked if it's a separate service call to come back again, and he said he would come back another day with more nitrogen without a separate service charge. It takes a week to get him back out again, because he wasn't responding to my messages.
Tim comes back with more nitrogen for the pressure test, refrigerant to charge the system, AND he brings his backup set of pressure gauges. Normally you would pressurize the system for 20 minutes or so, and check if the pressure goes down. He says he can leave the backup gauges there for a few days, so we can do a longer, more thorough test. That sounds great to me! Good idea, Tim!
He comes back out after 3 days, and the pressure is holding just fine. He recharges the system, and is happy to explain the process as he goes. Points to Tim for being knowledgeable and polite. Once he is done, he charges me for another service call because apparently I requested him to come out again. The whole thing could have been done on the first day if he didn't show up low on nitrogen, and it could have been done on the second time he came out if he didn't offer to leave his backup gauges there for a few days for a longer test. So again, we have some poor communication on those up-charges.
With that said, Tim was very polite and helpful. I'm not an easy customer. I'm a career engineer, and I will definitely question you about the slightest misstep when talking about the flow of electricity or pressure gradients. Tim started off giving me the short version, and then explained in more detailed when I questioned further.
So not the best at responding and communicating price, but he knew what he was doing and got the job done. Additionally, his service call is $90 instead of $200 which is what some others tried to charge me. From my experience in St. Paul, most HVAC companies out there are crooked. I would recommend Fair Heating and Air LLC to others in the area, simply because they live up to the name. They are fair, and that's darn good considering their competition.
Details: Repair • Unit won't turn on or off • Basement • Outside • House
Central Air Conditioning Repair or Maintenance
Credentials
Background Check
Tim Schultz
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer custom quotes for each job, because no 2 houses are 100% the same. However we have very standard pricing and are competitively priced!
What is your typical process for working with a new customer?
Give us a call to discuss your heating or cooling situation. We do mostly repairs and replacements and depending on the situation we can offer emergency repair or installation services.
What education and/or training do you have that relates to your work?
HVAC-R Century College in White Bear Lake.
Building Official Limited as a building inspector
