Floor Coverings International Dakota County
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My carpet was installed fast, and the quality of the work was amazing. Thank you!Dec 20, 2017VerifiedFloor Coverings International Dakota County's reply
We are glad you enjoy your new carpet!
I recently moved to the area and ask around about flooring companies and was given this flooring company for a recommendation. I had a living room done in wood, a sunroom done in barnwood and my bedroom carpeted. They are beautiful. The owner dropped by twice daily and the installers were meticulous. Ver respectful and detailed oriented. Would recommend them highly and have. Thanks for a great job--you made it painless.Jan 24, 2016Floor Coverings International Dakota County's reply
We are so glad the experience was easy for you! Thank you for the review.
Had our basement carpeted, the large laundry room had new sheet vinyl installed, and upstairs we had our sun room carpeted. They did a great job and did it when they said they would.Jul 9, 2016Floor Coverings International Dakota County's reply
Thank you for trusting us with your project!
From start to finish, this was the best service we have ever received. The professionalism, convenience, process and customer service was so impressive. We were in the market to replace our first floor carpet and were referred to Joe Pederson of Floor Coverings International. From the initial phone call, I was so impressed by the level of professionalism Joe provided. We scheduled a consultation the following day. The consultation was informative and organized. I was able to discuss and communicate my needs while Joe took notes and measured the area. His mobile showroom was full of a variety of products that fit exactly what I was communicating, The ease and convenience of having the samples in the home was worth the whole experience. In the past, I have lugged carpet samples to and from a carpet retailer only to be disappointed when getting them home. This eliminated that frustration and inconvenience which helped move the process along more efficiently. We decided on a selection and Joe was able to produce a detailed bid within minutes. We walked through the proposal with him and received all the information necessary. We were never pushed and felt the pricing was very fair and accurate, We felt 100% that this was the right experience and company for the job. We signed the proposal and Joe told us he would call the following day to schedule installation. He asked for our time frame and preference and told us he would call with the details the following day. As promised, he called and had our installation scheduled the following week. We absolutely love the carpet, it was even beyond what we expected. The quality is incredible and the installation was a breeze. Joe scheduled a final walk through to ensure our satisfaction and thank us for our business. Honestly, this truly was the best experience and I would and will refer Joe Pederson of Floor Coverings Internalional to all my family and friends.Jan 22, 2016Floor Coverings International Dakota County's reply
Thank you for this thoughtful review. We truly appreciate customers like you!
Disclaimer- I did not hire Floor Coverings International, and did not actually end up getting a completed price quote, so this review is only based on our consultation experience- The first disappointing part of our interaction with Floor Coverings International was that we could get no pricing estimate from them over Thumbtack. I was looking for a standard $/sq. ft cost to compare to other quotes that we had received, knowing that this would only be an estimate, but it could have allowed us to know if they were in the ballpark or not, possibly saving us from wasting time with their in-home consultation. The second portion of our bad experience involved the in-home consultation that we scheduled because we could not get any estimate through Thumbtack. We were not made aware of this, but their consultation takes 1.5-2 hours. When my wife made the design consultant aware that she only had an hour (the process was moving slowly and it did not look like he would finish before she had to return to work), he stated that there was no way to shorten the process and that they would need to reschedule. I don't mean to be crude, but this was a very simple job (one rectangular room) and our desired carpet options fell within a very small range, so this was not rocket science. I am looking for contractors who value my time (and their time, since I'm paying for it at the end of the day...) much more than International Floor Coverings.Jan 22, 2018Floor Coverings International Dakota County's reply
Thank you for your feedback Joseph. I apologize that you had a bad consultation with us. The reason we provide a free in-home consultation and do not provide general pricing is so we can review the space to provide an accurate estimate. We do this for every project, no matter how easy it seems, since there are many things that we need to consider such as subfloor, transitions, base work, etc. A in home consultation helps reduce pricing changes and confusion for our customers. We completely understand busy schedules and it is not our intent to waste anyone's time. After your wife explained that she needed to leave our design consultant explained that he could reschedule the appt. to review products, proposals and answer any questions. They rescheduled the appt. which was later canceled. Again I apologize for the communication and for your frustration. Please let me know if we can help in any way or if have any questions for me directly. Have a nice day. Joe Pederson - Owner 612-845-9421
- What should the customer know about your pricing (e.g., discounts, fees)?We have financing options available, some options include no interest or payments for 6/12 months.
- What is your typical process for working with a new customer?1. Schedules a free in-home estimate 2. During the estimate we examine the project area, take measurements, discuss material options and the timeline for the project to be completed. We will also provide you with a printed estimate before we leave. 3. We can get new projects scheduled to start within a week or two or we can schedule the start date months in advance depending on your timeline. 4. After you project is completed we perform a final walk thru together to make sure you are satisfied with the project.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.