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Introduction: We form a personal-basis working relationship w/ our customers hard to find in the fast-paced world of technology. We also fully explain what is being provided for the customer, exactly what they are paying for and if and why they need it. The key to doing this effectively is our open relationship environment, as well as our policy to convey information to our clients' from a non-technical perspective ("laymens terms"). ...not to mention we provide very reasonable rates with exceptional results! The ability to enable website owners to maintain and administer their own website content independently through administrative menus and via custom applications/processes they can easily use. This prevents the need for them to understand the technical aspects normally required to satisfy their website and internet service needs. Many designers/developers want their customer's to become dependent on them for ongoing maintenance. Instead, MerchantLinx works TOWARDS our customers' independence - allowing them to maintain their site without continuous reliance upon designers/developers. This works best on our end as well, leaving us free of tedious, often superficial site updates and frustrated customers wasting time/money coordinating with expensive contractors.
- What education and/or training do you have that relates to your work?Yes, continuous. I'm also very successful in self-education and aware of the most effective methods that work best for my style/ability to learn. There are numerous sources of free education, which are as, or more, conducive to acquiring and applying new skills and information. Ongoing education is a requirement for my job, although many fall behind when limiting themselves to conventional schooling - as this becomes less practical in adult life due to time and cost constraints after entering the work-force (as well as the family life!)..
- How did you get started doing this type of work?I will have to admit, I'm somewhat of a tech-geek! This means an odd and overly-obsessive fascination in my quest to learn, create and use all things technical - particularly within website development and design.
- What types of customers have you worked with?Administrative menus to enable website owners to VISUALLY manage their website content without requiring knowledge of the technical aspects (coding, scripting, server logins, etc). These "admin consoles" give the client control over their website data/inventory and webpage content - such as verbiage, images, layout, etc. Admin consoles are available from any online connection (including handheld devices), and are password protected.