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The crew showed up and had all the work done in only 2 Days. Kevin looked over the basement and determined we could go with a different solution that worked better for us. The only issue we had was our triple safe sump pump didn’t come in while the crew was here. However, once it had arrived, the crew was here the next day and had it installed. I’m going to love our new dry basement.Jan 30, 2018VerifiedDBS Residential Solutions, Inc.'s reply
Thanks so much for leaving such a positive review, Corey. We're glad to hear that you had such a positive experience with Kevin and his crew. We apologize for the delay of your TripleSafe™ Sump Pump, and will continue to work to be more timely and efficient. We thank you again and are here to help with any needs in the future! Thank you, Emily Kincheloe
Concrete Repair and Maintenance
The work was completed almost 6 weeks after deposit was made. I had to call to get updates. They should consider timely updates to their customers. The work was completed in roughly four hours. The contract only gives two or three days to negotiate or cancel. Since there is nothing being custom made, this grace period should be extended, imho. Not certain what the individual cost of materials were for time of completion 4hrs, 3 men, a backhoe and one other piece of equipment to set the piers in. Paid $3200. We are promised a 75 year warranty, which is good. The people were all pleasant, we just have questions as to the expense in relation to the work done.Jan 3, 2017VerifiedDBS Residential Solutions, Inc.'s reply
Angela, thank you for providing us with this feedback. We are constantly trying to improve and provide better service. We are still continuing to grow and learn as a new business, but wanted to express our sincere thanks to your review, as this will only help us improve in the future. If you would like to discuss this in more detail, please reach out to me personally and I'd be more than happy to connect you with the right person to ensure we resolve the situation. My office number is (218) 525-0720 or firstname.lastname@example.org
Project was great they were very helpful. They kept in contact with me regarding the project and did a good job.Feb 15, 2017VerifiedDBS Residential Solutions, Inc.'s reply
We are so happy to hear that you were pleased with the work we did in your home, Jennifer. We appreciate the review, and look forward to serving you in the future! Thank you, Emily Kincheloe
Kelsey was quick to respond to my questionsOct 25, 2017VerifiedDBS Residential Solutions, Inc.'s reply
Thank you Riaz, for leaving such a positive review! We appreciate that you took the time to provide us feedback, and hope we can be of assistance to you for any needs or services in the future. Thank you, Emily Kincheloe
- What should the customer know about your pricing (e.g., discounts, fees)?Every home is unique and each homeowner has different goals for their home. The cost depends on the severity of the problem, the condition of any existing issues and the results the customer is looking for. For an exact amount, call DBS today for a thorough inspection and a free no obligation estimate!
- What is your typical process for working with a new customer?At DBS, our system design specialists visit the home and provide a free thorough inspection along with a free no obligation estimate. The specialists are trained in foundation repair, waterproofing, insulation, and total basement finishing. DBS services areas in Minnesota and Wisconsin.
- What education and/or training do you have that relates to your work?DBS is part of the nation’s largest network of independent dealers using Total Basement Finishing, Dr. Energy Saver, and Foundation Supportworks products. It is through this network, DBS, receives comprehensive training and support for all the products we use. The network is comprised of over 400 dealers in the US, Canada, UK and Ireland. As a part of this network, we are able to pull from a large collective of knowledge and experience.