- What should the customer know about your pricing (e.g., discounts, fees)?
Here are some basic prices: $40 service call. $30 per lock to rekey on a standard lock. $75-$95 for a new medium security lock (parts & labor to install on an existing hole in the door). $75-$95 per fresh installation on wood/metal door. Emergency Lockout prices very.
- What is your typical process for working with a new customer?
Reading & understanding the customer’s job needs, sending out a detailed message to give as much info regarding the project, setting a time that works best for both sides, calling 20-30 min ahead to let the customer know we are on our way, reviewing the job with the customer before we start, completing the job with a 5 star service, reviewing the completed job with the customer to make sure it’s to their satisfaction.
- What education and/or training do you have that relates to your work?
Military & College.