FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each event is unique, so we want to get to know you and your vision for the event prior to providing an estimate. After an initial conversation, we’ll provide a transparent quote with no hidden costs. Keep in mind that quotes do not include taxes and fees.
- What is your typical process for working with a new customer?
We start with a quick consultation to understand your event details and preferences. Then, we provide a clear quote and confirm your booking with a small deposit. Before the event, we finalize your backdrop, print design, and any add-ons. On the day, our team handles everything—setup, hosting, and teardown—so you can focus on enjoying your event.
- What education and/or training do you have that relates to your work?
Our founders, Lucell and Katherine Hanson, bring more than a decade of event and entertainment experience, including planning, design, DJing, and photo booth services. They also has a strong background in operations management, customer service, and technology, ensuring every event runs smoothly. Our team is trained in professional equipment use (DSLR cameras, dye-sub printers) and guest engagement.