- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a flat fee for a design project. The thing is: most client's quotes do not give detail on the scope of the project. I usually do a little bit of free touch-up work. I try to be a protectionist. I also do not charge for tiny web/graphic design updates like swapping out text/photos. I'm looking to make the client 100% satisfied.
- What is your typical process for working with a new customer?
After a couple of messages on here, some customers I talk to entirely with e-mail. Some clients like to talk more on the phone about the project. I do like to talk on the phone with clients to answer questions to mix it up a little bit (variety is the spice of life).
- What education and/or training do you have that relates to your work?
I have an associates degree from Brown College in graphic design. I have 15 years of experience. I started to learn HTML when I was about 16.