Thank you so much for opportunity to have met with you, as I recall you had an interesting project for us to look at, Yes our consultation is a paid meeting to discuss those ideas, which we did and shared opportunities, ideas, solutions and budgets for your challenges with your grade and patio. The next step is to have us draft plans for you based on that conversation that show the project to scale and would be used for detailed estimates, for this service there is an additional fee ( however plans deposits are credited to you with the installation of the projects in the same year). This was an option that you had declined. I had however mentioned I could send you a free basic quote in writing, and I regret that I was not as efficient at sending that out to you as I had hoped. Every landscape is unique and requires attention to make sure that the details are accounted for- this takes time and planning however free quotes don't allow us that level of detail. My sincere apologies that we had offered something we could not follow through well on as that is important to us, we are making changes to better serve our clients going forward.