Jill Hiben

Introduction: I'm Jill M. Hiben, and I'm currently seeking a position in the administrative field. Summary I'm a claim representative with a valued experience providing support to insurance producers in all aspects of commercial and personal insurance claims with an additional 10 years of experience as an administrative assistant and receptionist. I'm detail-oriented with strong verbal and written communication skills. I'm a very dependable professional with an impeccable work record and a strong customer service mindset. Professional Experience * Claim Representative -- Commercial Property and Casualty Lines, Wells Fargo Insurance Services, St. Louis Park, MN (1998 - 2013) - Reviewed and processed commercial claims for all clients - Received and processed claims in accordance with claims procedures and service standards - Actively researched claims data and communicated, coordinated and monitored information with the insureds and carrier adjusters for a timely resolution - Assembled, coordinated and organized claims data to produce reports which tracked claim activity and patterns - Reviewed all new claims on designated clients and established a plan of action to achieve a favorable claim resolution - Efficiently resolved, either directly or indirectly, all P&C claims involving clients * Administrative Assistant -- Loss Control/Safety Department, Wells Fargo Insurance Services, Bloomington, MN (1991 - 1998) - Assisted with the development of a written return-to-work and AWAIR program, which included revising and finalizing programs to meet the clients' needs - Entering of first report of injury and loss runs - Ran a wide variety of reports, including OSHA 200 logs in order to determine work comp injury patterns * Receptionist -- Wells Fargo Insurance Services, Bloomington, MN (1989 - 1991) - Responsible for handling a large volume of calls (over 200 phone line) Education/Professional License - Associate's Degree from Normandale Community College - MN Resident Producer Property and Casualty Insurance License - Insurance Continuing Education Classes Computer Skills/Relevant Experience - Microsoft Office Suite (Excel, Word and Outlook) - Nexsure Agency Management System - Excellent organizational, time management, multitasking and communication skills - Works well under pressure and embraces new challenges