FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat rate pricing. And currently only charge $49 for the trip out and diagnostic fee including labor. That’s $49 to have a master tech come to your home, investigate the problem, and tell you what they’ve found.
- What is your typical process for working with a new customer?
After quick introductions, we like to hear what the customers concerns are. We then explain what steps we will take next to rectify the issue. Before any work is performed, we will discuss options with the customer so that they can make an informed decision.
- What education and/or training do you have that relates to your work?
We have a combined over 50 years experience. EPA universal certification, NATE certification, licensed, bonded, and insured with the state. Well versed in many different trades.