FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At SPL Cleaning Service, we strive to provide transparent and competitive pricing for our cleaning services. Here are some key things to know: 1. *Customized Quotes*: Our prices are based on the specific cleaning services you need, the size of your space, and the frequency of cleanings. 2. *No Hidden Fees*: We don’t believe in surprise fees or hidden charges. What you see is what you get. 3. *Discounts*: We offer discounts for regular cleanings, referrals, and larger projects. Ask us about our current promotions! 4. *Pricing Factors*: Our prices take into account the type of cleaning service, the size of the space, and the level of cleaning required. 5. *Payment Terms*: We accept various payment methods, including credit cards and online payments. Payment is due upon completion of services. If you have any questions or concerns about our pricing, feel free to ask! We’re here to help you understand our pricing structure and provide the best value for your cleaning needs.
- What is your typical process for working with a new customer?
At SPL Cleaning Service, our typical process for working with a new customer is as follows: 1. *Initial Contact*: You reach out to us through Thumbtack or our website to inquire about our cleaning services. 2. *Consultation*: We schedule a consultation to discuss your cleaning needs, preferences, and schedule. 3. *Customized Quote*: Based on your specific needs, we provide a customized quote for our services. 4. *Scheduling*: Once you’ve accepted our quote, we schedule a time that works for you. 5. *Cleaning Service*: Our team arrives at your location and provides top-notch cleaning services. 6. *Quality Check*: After the cleaning service, we conduct a quality check to ensure everything meets your expectations. 7. *Follow-up*: We follow up with you to ensure you’re satisfied with our services and address any concerns. We’re committed to providing exceptional cleaning services and ensuring a smooth experience for all our customers. Let’s get started!
- What education and/or training do you have that relates to your work?
Q: What types of cleaning services do you offer?* A: We offer move-in/move-out cleaning, residential cleaning, office cleaning, and commercial cleaning services through SPL Cleaning Service. *Q: Describe a recent project you worked on.* A: Recently, we completed a move-out cleaning project for a homeowner who was looking to get their security deposit back. We thoroughly cleaned the entire house, including the kitchen, bathrooms, bedrooms, and living areas. The client was thrilled with the results and we were able to help them get their deposit back. *Q: What education and/or training do you have that relates to your work?* A: While specific details about formal education aren’t provided, our team at SPL Cleaning Service has extensive experience in cleaning and customer service. We’re trained to provide high-quality cleaning services that meet the unique needs of each client. We take pride in our attention to detail and commitment to customer satisfaction. *Q: Do you have a physical location for your business?* A: We operate as a mobile cleaning service, traveling to clients’ locations to provide our services. Due to business preferences, our business address is not publicly listed, but we’re happy to discuss details with potential clients. *Q: What’s your service area?* A: Please let me know the specific area you service, so I can give potential clients the right information. *Q: Are you insured and bonded?* A: Yes, we prioritize the safety and security of our clients and their properties. We are properly insured and bonded for your protection.