FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies drastically in our industry. We charge per letter for engraving, per sq, inch for the imprinting processes and no 2 jobs are the same. Other places will advertise free engraving, but the price is hidden in the product in the end. We are strong believers in you get what you pay for, not in terms of cost alone, but in service you receive. There is always a good reason why someone sells something for less than the next guy down the street.
- What is your typical process for working with a new customer?
We find out what the client is looking for and narrow it down from there. If clients would like proofs before we engrave or imprint, we also can provide that. We try to make it is simple and easy as possible to do business with us.
- What education and/or training do you have that relates to your work?
We are family owned and operated for 49 years with close to over 100 years of combined experience. Each of us have our specialties that we oversee, but we all do everything.