Vanessa C. says, "I have had no luck for over a year trying to get a plumber to my house to fix a leak and install a water softener. After being let down countless times by several different plumbers I was losing hope. In my last ditch effort to find someone, I downloaded the thumbtack app. Honest Abe's was the first to come up on the list and all of their reviews were great so I immediately reached out. It was night time on a weekend so definitely not within normal business hours so I was not expecting a response. To my surprise, I got a response almost right away; I was floored! I explained the work I needed done and we set up a free estimate for that Monday between 2-4pm. Now, I was skeptical because I've been stood up so many times by so many "professionals" but I got a call at 1:41 saying my technician was on his way! They sent a picture of Tim (master plumber) with a little snippet about him; I found that comforting as my husband is gone during the day and I'm here alone. He arrived at 2:50pm; actually within the time window!! I could not believe it! Tim was very efficient and thorough as I walked him thru the house pointing out everything I was going to need. He was very patient and kind and really cared about the issues adopting them as his own. I was so impressed that I signed up for a 5 year partnership with them and also the premium package. It's a lot of money up front but it definitely is worth every penny and will pay itself off within 2 years easily. He got me on the schedule for that Thursday to get everything done. Again, they were very communicative and kept me believing in them as I've clearly grown to have trust issues with professionals actually showing up around here. I'm from Boston where there is far more competition and businesses can't afford to be lackadaisical with their attentiveness to clients or their customer service because they lose that client to a competitor. Honest Abe's is hands down the best company I've had the pleasure of doing business with here in Missouri and I've been here 3.5 years so that says something. They arrived on time on Thursday and Tim brought another young gentleman with him, Cruz. They started right in on the work at hand and they were very mindful of trying to keep their work area clean and be as respectful as possible to my home. They were here at 10am and even when there was an issue with a part on my water softener Cruz did not give up or display any signs of frustrations whatsoever. He calmly filled me in that he needed to meet with another technician 30 minutes out to get a part and that he would be right back to finish the job. He got back and worked diligently to complete the task at hand. When he was finished he was very good about explaining all that he had done and let me know that if there was anything at all that I needed, regardless of the time of day, to reach out to them and let them know and they would take care of me. I know I'm not their only client but they sure made me feel like I was very important and I really appreciated that. They not only do plumbing; they do electric, mold, heating, and cooling. Honest Abe's is essentially a one stop for all; I could not have thought of a better name for their company! My husband is military and we're going to be stationed in South Carolina come February so knowing that my home is in good hands while we're gone for 5+years provides me with a level of comfort and a feeling of security beyond compare. 10/10 I would recommend Honest Abe's. They are the absolute best! Thank you for taking care of me!!"See more
