Res-Q Services Heating, Cooling and Commercial ...
Responds within a day
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About
We are a Northland based "Rapid Response Team" offering repairs and installations of all makes HVAC residential and commercial as well as commercial refrigeration.
Our technicians are paid hourly NOT by COMMISSION they have no quotas or sales bonus incentives to give a client something they do not need
We enjoy helping clients stay comfortable, and save money while receiving honest ethical service.
Overview
Hired 14 times
Serves Liberty, MO
5 employees
25 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
54 reviews
5
96%
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2%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Chris G.
Jun 16, 2016
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Hired on Thumbtack
Great service! Gary showed up on time and adjusted to our schedule. Cleaning of the HVAC was thorough and gave a detailed reading of current disposition of the system, along with recommendations for future service. Fair pricing and great value. Will use again!
Central Air Conditioning Maintenance
Brandon S.
Sep 25, 2018
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From Google
I want to start by saying THANK YOU RES-Q! My wife and I came home from our honeymoon in mid May to a 84 degree house. I called a few places and got some quotes from some companies that I thought were outrageous. Because we had just got home from our honeymoon, it wasnt the best time financially to be dishing out several thousand dollars for new HVAC (and frankly there is never a good time for such a thing). I had people trying to sell me everything from insulting roof panels to duct sealing. I decided to go with Neil Harris because they offered 0 percent financing which I later found out was a scam after talking with Mike at RES-Q. Mike explained to me that there was a charge for 0 percent financing so essentially Im paying interest up front. I appreciated his honesty and decided to give RES-Q my business (best decision I couldve made looking back). So once I committed to RES-Q they put me on the schedule. They were here when they said they would be. They installed a new furnace and air conditioner. They also installed a damper system to help with hot and cold rooms (all for cheaper than any other quote Id received). Fast forward a couple of weeks and my house wouldnt keep cool, so I called RES-Q on a Friday night and they had a guy at my house within an hour. He determined there was a leak of some sort and recharged my system (at no cost to me). All was well for a couple more weeks and then my house wouldnt stay cool AGAIN!! So I called RES-Q back out and of course they showed up very quickly and started running tests. They put a dye in the system to check for any leaks, recharged it (again no cost to me) and said theyd be back in a few days to check if any dye could be seen. They showed up as promised and determined my brand new Lennox air conditioner had a leak from the factory. Mike (the owner) called me personally to tell me the news. I asked if he could just fix it, He then proceeded to tell me he refused to put a bandaid on a brand new unit and would instead be putting in a whole new unit. I got a little nervous thinking about the cost of things. He told me that this one is on him!!! I couldnt believe it. He told me that Lennox asked them to fix the leak and send them a bill. He declined. People like Mike are rare. He was honest with me from day 1. He saved me literally thousands of dollars. He stood behind his work, and basically did the job twice. And never once asked me for an extra dime. So Mike, and all of the RES-Q team .. THANK YOU! Youve earned a life long customer.
Res-Q Services Heating, Cooling and Commercial ...'s reply
Thank you for the kind words, taking the time to write a review and most of all your patience. Occasionally a manufacturer has issues at their factories and causes these type of headaches. Typically we assume it to be a "field issue" (i.e. loose fitting, valve stem/cap, or a bad weld) considering it's a new unit. I'm glad we were able to get it addressed, and blessed to have you as a client. Thank you again for the kind words.
Ron Y.
Jan 2, 2018
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Hired on Thumbtack
Kurtis came out in 20 min on New Year's Day and solved my furnace issue quickly. I'll be saving their phone number and will use them again.
Details: Repair • No heat • Furnace • Basement • Less than a week ago • Two-story building • Home
Heating System Repair or Maintenance
Ted R.
Sep 20, 2019
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From Google
Once again Res-Q to our Rescue! I can't say enough about this Company and their Great Employees! Camden came today to immediately fix our issue ... WITHIN an HOUR of calling them! And the Honesty and Integrity that he shared with us is exactly why they are our regular HVAC people!
jen N.
Nov 23, 2018
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From Google
Had the pleasure of using ResQ services today! Fella was kind and professional. Service call expense (95$) was WELL WORTH IT!!!! After a bit of wait, tech showed up promptly and went to work straightaway to trouble shoot our issue. Was given a quote to replace system from a competitor and these folks helped to determine the actual problem and then provided a reasonable and cost effective, safe solution. I will not use anyone else for my HVAC needs, as these guys are top notch!!
Res-Q Services Heating, Cooling and Commercial ...'s reply
Thank you Jen for taking the time to share your review and the opportunity to serve you.
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Senior and Military discounts 15% New system quotes are free and can be done over the phone. With a photo of the furnace area, A/C area, and A/C model number quotes are often emailed or given within minutes.
What is your typical process for working with a new customer?
Phones are answered by qualified HVAC techs or office personel 24/7 you'll always speak to a team member.
What education and/or training do you have that relates to your work?
Extensive field experience (60 years collectively. Continual certifications and Nate quality certification.
