FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every hardwood flooring project is different, so we price each job based on its specific needs. Our estimates consider the square footage, type of work, condition of the existing floor, materials, and any repairs or additional preparation required. We provide clear, detailed estimates so you understand what is included and where your money is going.
- What is your typical process for working with a new customer?
Every project starts with an on-site estimate. We take measurements, inspect the existing floors and surrounding areas, and look for anything that may need additional attention, such as damaged boards, subfloor issues, or necessary repairs. Just as importantly, we take the time to understand what the customer wants to accomplish. From there, we provide a detailed estimate and discuss the best options for their home, budget, and project.
- What education and/or training do you have that relates to your work?
Our owners learned the hardwood flooring trade through hands-on apprenticeships with established flooring companies before starting Royal Hardwood Flooring. We each have more than 15 years of experience and have spent our careers continually refining our skills in installation, sanding, finishing, repairs, staircases, and custom hardwood work.