We are a Northland based "Rapid Response Team" offering repairs and installations of all makes HVAC residential and commercial as well as commercial refrigeration.
Our technicians are paid hourly NOT by COMMISSION they have no quotas or sales bonus incentives to give a client something they do not need
We enjoy helping clients stay comfortable, and save money while receiving honest ethical service.
Overview
Hired 14 times
5 employees
25 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
54 reviews
5
96%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Chris G.
Jun 16, 2016
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Hired on Thumbtack
Great service! Gary showed up on time and adjusted to our schedule. Cleaning of the HVAC was thorough and gave a detailed reading of current disposition of the system, along with recommendations for future service. Fair pricing and great value. Will use again!
Central Air Conditioning Maintenance
donna C.
May 22, 2018
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From Google
This company is awesome. We had an issue with our a/c and had a service come out and look at our unit. They told us in about 10 minutes that we needed a new compressor. That ours was bad. We had previously contacted Res-Q Services and Mike called us to see what our issue was. We told him a company came out and told us we needed a new compressor. He said he was in the area and would stop by and take a look. He found a wire had burned in to causing our issue. He said he would be out to fix it as soon as he got the parts he needed. He was spot on. Came when he said he would, fixed the issue we had and saved us a large amount of money. Courteous, knowledgeable, respectful, and prompt. What more could you as of someone supplying a service to you. They have a customer for life. Thanks Res-Q Services for all you do. Donna and Rick
Ben G.
Apr 13, 2018
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From Google
Absolutely the best experience I have ever had with anyone coming into my home to make repairs. All repairs were clearly explained and completed efficiently. My 5 year old son wanted to watch him work and he invited my very curious son over and let him play with tools and made him feel like he was actually helping with repairs. I was also pleasantly surprised at how little it actually cost to get my A/C up and running. Thank you!!!
Brandon S.
Sep 25, 2018
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From Google
I want to start by saying THANK YOU RES-Q! My wife and I came home from our honeymoon in mid May to a 84 degree house. I called a few places and got some quotes from some companies that I thought were outrageous. Because we had just got home from our honeymoon, it wasnt the best time financially to be dishing out several thousand dollars for new HVAC (and frankly there is never a good time for such a thing). I had people trying to sell me everything from insulting roof panels to duct sealing. I decided to go with Neil Harris because they offered 0 percent financing which I later found out was a scam after talking with Mike at RES-Q. Mike explained to me that there was a charge for 0 percent financing so essentially Im paying interest up front. I appreciated his honesty and decided to give RES-Q my business (best decision I couldve made looking back). So once I committed to RES-Q they put me on the schedule. They were here when they said they would be. They installed a new furnace and air conditioner. They also installed a damper system to help with hot and cold rooms (all for cheaper than any other quote Id received). Fast forward a couple of weeks and my house wouldnt keep cool, so I called RES-Q on a Friday night and they had a guy at my house within an hour. He determined there was a leak of some sort and recharged my system (at no cost to me). All was well for a couple more weeks and then my house wouldnt stay cool AGAIN!! So I called RES-Q back out and of course they showed up very quickly and started running tests. They put a dye in the system to check for any leaks, recharged it (again no cost to me) and said theyd be back in a few days to check if any dye could be seen. They showed up as promised and determined my brand new Lennox air conditioner had a leak from the factory. Mike (the owner) called me personally to tell me the news. I asked if he could just fix it, He then proceeded to tell me he refused to put a bandaid on a brand new unit and would instead be putting in a whole new unit. I got a little nervous thinking about the cost of things. He told me that this one is on him!!! I couldnt believe it. He told me that Lennox asked them to fix the leak and send them a bill. He declined. People like Mike are rare. He was honest with me from day 1. He saved me literally thousands of dollars. He stood behind his work, and basically did the job twice. And never once asked me for an extra dime. So Mike, and all of the RES-Q team .. THANK YOU! Youve earned a life long customer.
Res-Q Services Heating, Cooling and Commercial ...'s reply
Thank you for the kind words, taking the time to write a review and most of all your patience. Occasionally a manufacturer has issues at their factories and causes these type of headaches. Typically we assume it to be a "field issue" (i.e. loose fitting, valve stem/cap, or a bad weld) considering it's a new unit. I'm glad we were able to get it addressed, and blessed to have you as a client. Thank you again for the kind words.
Wolfie G.
Jul 11, 2018
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From Google
My AC went out a few hours after a different HVAC company claimed to have fixed it so we called Res-Q and Tom came out that same night and actually checked everything. He even fixed the ducts that I had no idea were damaged. He did an amazing job he was extremely friendly, very passionate about his job. Tom came back the next day and fixed the AC! I felt like he was truthful about the issues and genuinely wanted to make sure the job was done right. I definitely will recommend this company to anyone who needs their heating or cooling stuff fixed. If I have any other issues, Res-Q is going to be my #1 to call. Even though the AC going out in the first place sucks but Tom made the experience joyful. Genuine professional!! Thank you so much!!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Senior and Military discounts 15% New system quotes are free and can be done over the phone. With a photo of the furnace area, A/C area, and A/C model number quotes are often emailed or given within minutes.
What is your typical process for working with a new customer?
Phones are answered by qualified HVAC techs or office personel 24/7 you'll always speak to a team member.
What education and/or training do you have that relates to your work?
Extensive field experience (60 years collectively. Continual certifications and Nate quality certification.
