First Choice Electric

Thank you for your continued trust in us and for highlighting Sam's consistent performance. We're proud to have team members like Sam who consistently deliver quality work. Always a pleasure serving you, and we look forward to assisting you in the future!

Thank you for leaving us such a fantastic 5-star review! We're thrilled to hear that you appreciate our services and found our pricing satisfactory. At First Choice, we strive to provide excellent service while offering competitive pricing, and it's always rewarding to hear when we've met this goal. We believe that quality service shouldn't break the bank, and we're delighted to hear you feel the same. Thank you again for your kind words and support. We truly appreciate you choosing us for your electrical needs, and we look forward to continuing to serve you in the future.

Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and we're genuinely sorry to hear that your experience did not meet your expectations. From our records, it appears there might have been a slight misunderstanding about the scope of the initial task. On May 3rd, our electrician arrived at your premises with the understanding that we were replacing the 'doorbell transformer' as per your request and as agreed in our contract. We appreciate your confidence in choosing us to install the component you provided. The very next day, May 4th, we received your call about the chime not working after you independently installed the video doorbell. We want to assure you that our team did not intentionally hurry off before ensuring the system was functioning; it was under the impression that the installation of the remaining components would be done by you. Nonetheless, we understand your concerns about the door chime's compatibility with the new transformer. In hindsight, we acknowledge that we could have communicated more explicitly about possible compatibility issues between different components, even if they were not part of our assigned task. We regret any confusion and inconvenience this may have caused you. We returned on May 5th, at no additional cost, in an attempt to diagnose and rectify the issue. Our goal is to ensure your satisfaction, and we stand ready to assist further if required. We understand that DIY projects have their challenges, and we commend your initiative. However, we would like to remind our valued customers that we are always available for consultations to ensure that all components are compatible and installed correctly. Once again, we appreciate your feedback and will utilize it to improve our communication with customers going forward. We hope we can regain your trust and have the opportunity to serve you better in the future.

We appreciate your time leaving feedback! So happy we were able to help with your project!