Don Digital

First of all, you must know that we are a very dynamic group. So, if you are not comfortable working with different race and culture, we may not be a good match. Yes, we had some trouble working with this group. But, looking back, we were not a good match for each other. 1. Server Hack Even Google and Microsoft gets hacked/attacked. But great companies always have good protocols for cyberattacks. And yes, we did have great protocols for cyberattacks. Nobody's information was lost or compromised. On the other hand, the person who wrote this long review was the guy we came in to replace. Apparently, he did not feel comfortable with the new arrangement. It's interesting how he knew the server was compromised before we knew. We had to give them access to our development servers, source code, and testing server. We should have been better about asking questions that could help us determine how the people involved in the project are committed to support the project for success. The review said that I ignored him to talk to the boss... But if you understand how consulting work, the consultant does not pick who to meet with and who to talk to from the organization hiring the consultant. I was introduced to three different people in the organization. I conducted several meetings to define scope, requirements, and developed a solution. Yes, I tried to limit conversations that do not add value to the project, that's probably why he felt disrespected. I think we are better now in that way. c 2. We Built and Delivered a Solution As you can see in the customer's description, we actually did deliver a solution. To expedite delivery, we had our developers working around the clock while I did demo presentations for each module we released. If you are familiar with application development, the quality assurance process can be a long process. But before we could implement feedback from our presentation demo, I got an email with information that our servers were compromised and that was it. I called several times and sent emails to try to understand the situation, but I got nothing back. IT projects are prone to face tough times. But if the people involved are not willing to work together and communicate, the success of the project is at great peril. 3. Here is a quote from the customer's advice for me: "I would honestly suggest that Fredo learn to not try and split the companies team up and make them go against each other . That is a bad strategy to go into a business contract with.. especially when members of the team are also web designers themselves." I am not sure I understand how I managed to go into an organization and purposefully make people go against each other. That would be true if I wanted to waste time and not be successful. Three years later, I know that some deals are best if not taken. 4. Assurance of Service If you are reading this and you are not sure if you should work with us, please feel free to reach out with any questions. We are confident our skills, our business, and our commitment to helping small businesses like yours to thrive in the digital era of business. Thank you. Fredo Derazin 636-271-4096