FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our signings are 100% guaranteed. This helps ensure correct signings for all involved. However, should anything be missed by CMD, we will return ASAP at NO CHARGE to our clients.
- What is your typical process for working with a new customer?
The CMD Process for New Customers 1. Initial Inquiry & Needs Assessment New customers contact CMD by phone, email, or online request. Our team reviews the request to understand the document type, signer requirements, location, timeline, and any special considerations (such as witnesses, medical facilities, or after-hours service). 2. Service Confirmation & Quote CMD confirms service availability and provides a clear, upfront quote. Once approved, the order is scheduled and entered into our system to ensure accurate tracking and communication. 3. Agent Assignment A vetted, background-checked, and properly certified CMD signing agent is assigned based on the service type, location, and experience level required. CMD ensures the agent meets all compliance standards requested by the customer. 4. Appointment Coordination CMD coordinates directly with the signer(s) to confirm the appointment, location, and identification requirements. Reminders and confirmations are completed prior to the scheduled signing to reduce delays or errors. 5. Document Execution The assigned agent completes the notarization or signing with professionalism, accuracy, and care—whether at a residence, office, hospital, nursing facility, or other approved location. 6. Quality Review & Return Completed documents are reviewed for completeness and returned per customer instructions (scanback, courier, drop-off, or secure delivery if needed). 7. Invoicing & Ongoing Support CMD issues invoicing per agreed terms and remains available for follow-up support, corrections (if required), and future service requests. ⸻ What Sets CMD Apart • Compliance-ready processes • Experienced, professional agents • Clear communication from start to finish • Reliable turnaround times • Scalable support for single orders or ongoing volume
- What education and/or training do you have that relates to your work?
CMD agents are certified through the National Association and have successfully completed all required training. Each agent has passed a fully approved background screening and carries active Errors & Omissions (E&O) insurance, ensuring compliance, accountability, and peace of mind for our clients.