FAQs
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves several steps to ensure a smooth and enjoyable experience. Here's an overview of our process: Initial Consultation: We start by having an initial consultation, either in person, over the phone, or through video chat. This allows us to understand your photography needs, discuss your vision, and answer any questions you may have. We believe in building a personal connection with our customers to better capture their unique moments. Understanding Your Requirements: Once we have a clear understanding of your requirements, we'll discuss important details such as the type of shoot, location, date, and time. We'll also go over any specific ideas or concepts you have in mind to ensure we can bring your vision to life. Planning and Pre-production: For larger or more complex shoots, we may need to plan and prepare in advance. This could involve scouting locations, coordinating with additional team members (if necessary), obtaining permits, or arranging props and wardrobe. We want to ensure that everything is well-organized before the actual shoot day. Shoot Day: On the scheduled day, our experienced and professional photographers will arrive at the agreed-upon location with the necessary equipment. We'll bring creative ideas, technical expertise, and a friendly attitude to make you feel comfortable during the shoot. We'll work closely with you to capture the desired images while maintaining a relaxed and enjoyable atmosphere. Post-production and Editing: After the shoot, we carefully select and process the best images from the session. This includes color correction, retouching (if needed), and enhancing the overall aesthetics to match your desired style. We take pride in our attention to detail, ensuring that the final images reflect the essence of your vision. Delivery of Final Product: Once the post-production process is complete, we'll deliver the final images to you in a digital album that can be downloaded. You reserve all rights to the photos to print wherever you like! Client Feedback and Satisfaction: We highly value your feedback and satisfaction. We encourage you to provide any feedback or suggestions on the final product or your experience working with us. Your input helps us improve and ensures that we meet or exceed your expectations. At Rook + Crow, our goal is to provide a seamless and personalized experience for each customer. We aim to create stunning photographs that capture the essence of your special moments and exceed your expectations.
- What types of customers have you worked with?
At Rook + Crow, we are proud to be inclusive and LGBTQ+ friendly; we have had the pleasure of working with a diverse range of customers from various backgrounds and walks of life. Our photography services are open to all individuals and we embrace the opportunity to capture the unique stories and moments of everyone we work with. Our clientele includes: Couples: We have worked with couples celebrating their love and commitment, whether they are engaged, getting married, or simply wanting to capture their bond. Our goal is to create beautiful and meaningful images that reflect the connection between partners. Families: We have had the privilege of photographing families of all types, including nuclear families, blended families, multi-generational families, and more. Capturing the love, laughter, and dynamics within a family is at the heart of our family photography. Individuals: We have worked with individuals for various purposes, such as professional headshots, personal branding, modeling portfolios, or creative portraits. Our focus is to highlight the unique personality, character, and aspirations of each individual through our photography. Events and Celebrations: We have covered a wide range of events, including birthdays, anniversaries, graduations, corporate events, and cultural celebrations. Our aim is to capture the essence of these occasions and preserve the memories for our clients. No matter the background, orientation, or identity of our clients, we approach each project with the same professionalism, dedication, and passion for capturing authentic moments. We strive to create a comfortable and inclusive environment for all our customers, ensuring that their unique stories are portrayed with the utmost care and respect. Rook + Crow is committed to serving a diverse clientele and embracing the beauty of individuality through our photography.