FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing straightforward and competitive with no hidden fees or surprise charges. Because we handle the entire process from sourcing materials to installation, we are able to offer excellent value without cutting corners. Every quote includes all labor, materials, and preparation work so you know exactly what to expect before we start.
- What is your typical process for working with a new customer?
We start by scheduling a free in-home consultation where we bring flooring samples to you. During the visit, we discuss your goals, style preferences, and budget so we can recommend the best options for your space. Once you choose a material, we provide a clear, all-inclusive quote. If you decide to move forward, we order the materials, schedule installation, and handle every detail from preparation to cleanup so the process is easy and stress-free for you.
- What education and/or training do you have that relates to your work?
Our team has over 40 years of combined experience in the flooring industry, covering everything from product knowledge to professional installation techniques. We stay up to date on the latest materials, trends, and best practices through ongoing training with manufacturers and industry associations. This ensures every project is completed to the highest standards of quality and craftsmanship.