- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is unique to each and every customer based on each individuals wants and needs. We customize each estimate to fit your goals and your budget by offering custom tailored options and solutions.
- What is your typical process for working with a new customer?
Our Process: 1. Get a free estimate: To book a spot in our schedule, we require a 25% deposit & authorization by signature to do the work described in the contract. 2. After reserving a spot with us: We will be in contact with you to start talking about the initial steps and a potential start date. On this call we will also address any other concerns or details that need to be managed prior to starting work on your home. 3. 4 weeks before the start date: We'll provide test patches for you to ensure that you like your color selection. For exterior jobs: at this point we will also provide anything you need for approval from your HOA. 4. Once you have selected your colors and they have been approved by your homeowners’ association, it is time to schedule a rough start date! 5. The week leading up to the job you can expect phone calls to keep you updated on the estimated start date and any changes due to weather or unforeseen delays in our work schedule. Please keep in mind that we can see all four seasons in one day in North Carolina, so we request that you understand your start date may change slightly. 6. Before starting the job, we will power wash the house for all exterior jobs. 7. During the job, we will let you know what time you can expect us to start work each day. We will talk with you daily about the progress of the job and any concerns so we can address those right away. 8. At the end of the job, we’ll take you around the house to do any last touch-ups before we ask for the final payment. We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us! We would also appreciate any referrals or a reference letter to express your satisfaction with the work we do and with our company.
- What education and/or training do you have that relates to your work?
I spent more than a decade working for the largest paint and coatings company in the world, serving customers in both residential and commercial markets both in management and outside sales.