FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer flexible packages in order to ensure a clean home with pricing that works for my clients. I do offer discounts to returning clients.
- What is your typical process for working with a new customer?
Here’s an effective process for onboarding new clients: 1. Initial Inquiry - Respond promptly to inquiries. - Gather basic information about their needs. 2. Consultation - Schedule a phone or in-person consultation. - Discuss the client’s specific requirements, preferences, and the space. 3. Assessment - If possible, conduct a walkthrough of the property. - Evaluate the scope of work and identify areas of focus. 4. Quote and Proposal - Provide a detailed quote based on the assessment. - Outline services, pricing, and any packages or discounts. 5. Agreement - Prepare a service agreement or contract. - Include terms, conditions, and cancellation policies. 6. Scheduling - Agree on a convenient cleaning schedule. - Confirm the frequency of visits (weekly, bi-weekly, etc.). 7. Preparation - Communicate any necessary preparations the client should make. - Discuss access to the property and any special instructions. 8. First Cleaning - Perform the first cleaning, ensuring high quality. - Address any specific client concerns. 9. Follow-Up - Check in after the first service to gather feedback. - Adjust services based on client input. 10. Ongoing Communication - Maintain regular communication. - Address any changes in needs or preferences promptly. This structured approach helps build trust and ensures client satisfaction.
- How did you get started doing this type of work?
I started my cleaning business three years ago because I’ve always had a passion for creating clean and organized spaces. I wanted to help others enjoy that same sense of comfort in their homes. Over the years, I’ve developed the skills and techniques to provide both basic and deep cleaning services tailored to my clients’ needs in Greensboro, NC.