FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My prices are always transparent — no hidden fees. Quotes include labor, materials, and cleanup. I sometimes offer discounts when multiple areas are done together, and I’m always open to discussing options that fit the client’s budget while maintaining top quality.
- What is your typical process for working with a new customer?
First, I schedule a quick visit to inspect the floors and discuss the client’s goals. After that, I provide a detailed written estimate, explaining every step of the process. Once the project is approved, I coordinate everything — from preparation and sanding to staining, finishing, and cleanup — making sure the client is updated along the way.
- What education and/or training do you have that relates to your work?
My training comes from years of hands-on experience working with all types of wood floors — solid, engineered, and luxury vinyl. I’ve worked alongside some of the most skilled installers and refinishers in North Carolina, and I stay up to date with new techniques and materials to ensure top-quality results for every client.