FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Price is dependent on the piece. What kind of condition is it in? Does it require lots of repairs? Does the old finish need to be completely stripped, or can it be recoated with touched-up areas? Are you looking for a painted or stained finish? Do you want any special finish techniques applied like distressing or glazing? How big are the items? Do you need pick-up and delivery? Can you provide a photo of the items? Answering these kinds of questions helps me to give a finalized quote faster. Many times I ask for more information before giving a price at all.
- What is your typical process for working with a new customer?
I typically respond to a request on Thumbtack with a ball-park estimate. After talking over the details of the project with the customer, we agree on a final price, timeline, and arrangements for pick up and delivery. It is helpful when the customer provides a color sample for me to reference when matching stain colors.