FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
****TO HELP US BETTER ASSIST YOU, WE ASK THAT POTENTIAL CLIENTS HAVE A GENERAL BUDGET IN MIND BEFORE MESSAGING US ON THE THUMBTACK PLATFORM.****(EXCLUDES CLIENTS LOOKING FOR REPAIRS) We encourage prospective clients to research average costs for similar projects in the Raleigh area using resources like Google, Facebook, or Reddit. This helps in establishing a preliminary budget, facilitating more productive discussions and accurate estimates. Please note that on platforms like Thumbtack, professionals incur substantial automatic fees for each lead or message received, regardless of whether the job proceeds. These lead costs can vary based on factors like job type and market demand . Therefore, having a clear budget and project scope in mind when reaching out is greatly appreciated, as it enables us to provide the most relevant and efficient service. Our pricing is tailored to each project's unique requirements, considering factors such as materials, design complexity, site conditions, and labor. To provide accurate estimates, we conduct thorough assessments and consultations.
- What is your typical process for working with a new customer?
To initiate your project, we kindly ask you to share inspiration images along with photos of the area where the work will be performed. Providing rough dimensions is also helpful. This preliminary information allows us to understand the scope and offer an initial assessment.
- What education and/or training do you have that relates to your work?
We are proud to be the only contractor—not supplier—in the Raleigh market certified by the Concrete Masonry & Hardscapes Association (CMHA) for Manufactured Stone Veneer (MSV) installation. This certification, achieved through a rigorous two-day program, encompasses both classroom instruction and hands-on performance testing, ensuring adherence to industry best practices and building code requirements . As a family-owned business, we bring over 30 years of hands-on experience in diverse masonry and hardscaping applications, including but not limited to: Brick masonry Natural and manufactured stone masonry Paver and flagstone patios Retaining walls Interior and exterior fireplaces Fire pits Our commitment to quality craftsmanship and continuous learning ensures that we deliver exceptional results tailored to our clients' needs.