FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on estimated effort, and that depends on what needs to be done. I price based on my effort and estimated materials. When I write the final invoice, the effort price is always static, but the materials are variable. In general, I'm usually within a few dollars of my initial estimate, unless the scope of the project changes in the middle.
- What is your typical process for working with a new customer?
Normally, I'll ask for pictures and provide a ballpark estimate based on that. Presuming the customer and I choose to move forward, the next step is to actually see and evaluate the piece. I typically head to the customer's location and evaluate the piece, provide a firm services price and a materials estimate, and, again assuming we are in agreement, I'll take the piece back to the shop and get to work.
- What education and/or training do you have that relates to your work?
Nearly 50 years of practical experience and applied knowledge.