FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Make it clear that pricing can be customized based on the specific needs of the customer. Different services may have different costs, and customers should understand how adjustments to the standard services will affect the overall price.
- What is your typical process for working with a new customer?
When a potential customer reaches out, whether it's through a phone call, email, or an online inquiry form, respond promptly and professionally. Gather basic information such as the type of cleaning services needed, the size of the space, and any specific requirements.
- What education and/or training do you have that relates to your work?
Provide training on effective and efficient cleaning methods for various surfaces and spaces. Teach proper usage of cleaning tools, equipment, and chemicals to ensure safety and optimal results. Educate employees on safety protocols to prevent accidents or injuries during cleaning tasks.