- What should the customer know about your pricing (e.g., discounts, fees)?
At our company, we approach project quoting with a strong belief in our ability to deliver successful outcomes. We consider our past achievements and expertise in similar projects to accurately estimate the scope, cost, and timeline of each undertaking. By leveraging our experience and proven track record, we are confident in our ability to achieve the desired results. When we provide a quote, we strive to offer a fair and competitive fee. Our aim is not solely to secure the current project but also to establish a long-term partnership with our clients. We understand that earning your business is not just about the immediate job at hand but also about building a lasting relationship that extends to future projects. By offering a fair and competitive fee, we demonstrate our commitment to providing value for the services we offer. We want our clients to feel that they are receiving excellent quality work that is worth their investment. Our pricing takes into account various factors such as the complexity of the project, required resources, and the expertise and skill set of our team members. We believe that establishing a lasting relationship with our clients is mutually beneficial. By consistently delivering successful outcomes and exceeding expectations, we aim to earn the trust and loyalty of our clients. We understand that the success of our business relies on the satisfaction and repeat business of our clients. When we emphasize building lasting relationships, it means that we are not just focused on completing a single project but also on understanding the unique needs and goals of our clients. We strive to develop a deep understanding of their business and industry, allowing us to provide tailored solutions and recommendations that align with their long-term objectives. By fostering a collaborative and communicative partnership, we aim to create an environment where our clients feel comfortable expressing their concerns, providing feedback, and actively participating in the project's progress. We value open and transparent communication, as it helps us build trust and ensures that our clients' expectations are met or exceeded.
- What is your typical process for working with a new customer?
To achieve our goal of learning about our customers' needs, we adopt a comprehensive approach that involves gaining a deep understanding of both the specific task at hand and the broader context in which it exists. We believe that a holistic perspective is essential to effectively address our clients' requirements and provide them with the best possible solutions. To initiate this process, we commence with a questionnaire and then a series of introductory meetings with our clients. These meetings serve as an opportunity for us to establish a personal connection and build rapport, while also allowing us to gather essential information about their objectives and desired outcomes. By actively listening and engaging in open-ended discussions, we encourage our clients to share their perspectives, concerns, and expectations freely. During these initial meetings, we prioritize active listening and ask relevant questions to delve deeper into our clients' needs. By doing so, we aim to uncover the underlying motivations and drivers behind their goals. We understand that the surface-level objectives may only represent a fraction of the bigger picture. Therefore, we strive to identify any potential challenges, constraints, or opportunities that might impact their desired outcomes. In addition to discussing the immediate task at hand, we also place emphasis on understanding the broader organizational or strategic goals our clients are aiming to achieve. By gaining insight into their overall vision and long-term objectives, we can align our approach to support their larger aspirations. This ensures that our solutions are not only effective in the short term but also contribute to their overarching goals. Throughout these introductory meetings, we employ various techniques to encourage open and honest communication. We create a safe and inclusive environment where clients feel comfortable expressing their needs, preferences, and any concerns they may have. This allows us to establish a collaborative relationship based on trust and mutual understanding. Once we have gathered comprehensive information about our clients' needs and aspirations, we analyze and synthesize the data to form a complete understanding of the task and its associated challenges. This holistic understanding allows us to develop tailored strategies and solutions that address both the immediate requirements and the broader objectives. By prioritizing these introductory meetings, active listening, and maintaining a big-picture perspective, we can ensure that our solutions are not only accurate and effective but also aligned with our clients' expectations. This approach enables us to provide value-added services that meet their needs while fostering long-term relationships built on trust and shared success.
- What education and/or training do you have that relates to your work?
Craig, Founding Partner: I have a business degree from Saint Anselm College as well as studying at Syracuse University as a communication and rhetorical studies major. Additionally, I have formal trainer training from major insurance providers such as Allstate, CNA, and AUL. Ken, Founding Partner: I attended Southern New Hampshire University with a focus on business. Much of the training I have received comes from the school of hard knocks. Having owned many businesses over the past 35 years, I have learned the nuances of business and strategies. I have attended countless training seminars related to everything from sales and sales management to business development and everything in between.