FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Nothing complicated. There is a flat diagnostic fee. If the repair can be done with the diagnostics (such as a simple issue) there would not be additional costs. The purpose of the diagnostic if to find out what needs to be fixed, if you skip this step your doing it wrong. You may think it's fixed, just to see the issue re appear. The diagnostic is critical to success and cost effectiveness!
- What is your typical process for working with a new customer?
Introduction and understanding what needs to be accomplished. Forming a solution, and providing a quote. Keeping the customer up to date with the work and offering support after the fact.
- What education and/or training do you have that relates to your work?
I use what I repair, meaning I have experience with most common devices nativity. Continuing education in this field is ongoing, daily. However, the basic still remain.