FAQs
- What is your typical process for working with a new customer?
Phase 1: Initial consultation & project setup Consultation call Begin with a complimentary consultation to discuss your vision, budget, and timeline. Initial project walk-through Have our experts visit your site to assess the space and provide a tailored plan, free of charge. Proposal review call Get a detailed, fully transparent proposal where we walk you through our assessment of your project. Planning & set up Project kickoff Get introduced to your dedicated team, including your project manager and interior designer. Property walk-through Meet your team at the property to discuss the project scope, explore design ideas, and generate new concepts. Building & HOA approvals Let us take care of securing all necessary paperwork, including preparing and submitting building or homeowner association approvals. Inspections & risk assessment We perform necessary diagnostics including, electrical load tests, asbestos testing, and wall probes to ensure safety and prepare for any required adjustments or remediations. Phase 2: Design development & approvals Design & material selection Interior design Work closely with your interior designer to finalize the project's design and select materials before construction begins. Architectural plans Your team will oversee the preparation of architectural plans by licensed professionals to ensure full regulatory compliance and alignment with client needs. Final decisions Finalize material selections and budget, and approve all details before construction begins. Legal documentation & permits Permits & approvals planning We seamlessly manage all project-related permits and approvals according to building regulations and city/state codes. Secure permits Gain peace of mind knowing that Chapter has secured all the necessary permits and approvals for construction to begin. Phase 3: Construction Project mobilization Begin the construction phase with a clear schedule and regular updates. Procurement We manage the ordering, delivery, and inspection of all materials and fixtures to ensure they align with project specifications and that they're timely to avoid any unnecessary delays. Active construction See your project come to life with demolition, electrical, plumbing, and carpentry, followed by painting and finishing touches. Client portal access Throughout construction, continue to access the client portal for real-time updates, progress photos, and direct communication with your Chapter team. Project Closeout Your team will conduct a final inspection and address any punch list items. We will close all permits and officially hand you over the renovated space.
- What education and/or training do you have that relates to your work?
At Chapter, we believe that luxury is built on precision. Our team is composed exclusively of industry experts holding advanced degrees and seasoned backgrounds in Architecture, Interior Design, and Engineering. We don't just renovate; we execute visions with architectural integrity.
- How did you get started doing this type of work?
Our roots are in one of the hardest-to-renovate-in cities in the nation. A place where pre-construction planning is king, and you’re only destined for success when you know the barriers you’re planning to avoid. After establishing ourselves as a leading renovation company in NYC, we are now expanding our proven renovation approach to other cities across the nation.