FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 100% satisfaction guarantee, transparent pricing, faster drying times, and safe cleaning solutions for pets and people. Carpet Cleaning Service Overview: Discover our top-tier Carpet Cleaning! Enjoy an all-encompassing service for carpets that look and feel new. We inspect, vacuum, precondition, agitate, extract, and dry quickly. It's safe for pets and family. Pricing & Terms: - Prices cover rooms up to 200 sqf. Additional charges apply for larger rooms. - Standard prices are for synthetic carpets. Extra charges for wool and natural fiber carpets. - Exclusions: ink, paint, wood stain, and restorative cleaning for excessive soil and contaminants. - Furniture: Light furniture may be moved. Beds, heavy furniture, and electronics will not be moved. Pricing applies to both furnished and unfurnished rooms. - Special Offers: Cannot be combined with other promotions. Pet Odor Treatment: Our Pet Odor Treatment, an add-on with carpet cleaning, targets fresh urine spots for an additional $50 per room. It includes comprehensive cleaning plus a specialized treatment for moderate odor and stain management, specifically designed for fresh deposits. Safe and effective. Tile & Grout Cleaning services: Perfect for ceramic and porcelain floors! We're here to remove dirt and grease, ensuring a clean, sanitary space. Our tailored process includes: - Inspection: Identify your tile type and assess the condition of the tile and grout. - Cleaning Solution Application: We use a solution that's just right for your tiles. - Agitation: Mechanical agitation to loosen up all the dirt and grime. - Extraction: Steam extraction and rinse to get rid of the grime. - Drying: We finish by drying the floor, making it ready for immediate use. Pricing & Terms: - Additional charges for removing any existing coatings. - Certain stains, like cooking oils and food spills, may be permanent. - We don't repair grout damage, uneven surfaces, or cracked tiles. - Cleaning might alter grout color if previously treated with harsh chemicals. - Floors heavily contaminated (e.g., with pet urine) may need restoration. - Contact us for natural stone cleaning rates. We aim to provide a clear and straightforward service. Contact us for any queries or specific requirements.
- What is your typical process for working with a new customer?
1. Initial Contact: Reach out to us with your service needs. 2. Send Photos: We ask that you provide clear, high-quality photos of the areas you need to be cleaned. This helps us understand your needs better and tailor our services accordingly. 3. Consultation: We'll discuss your requirements and provide a brief overview of how we can help. 4. Quote: You'll receive a clear, detailed quote based on the assessment. 5. Scheduling: If you decide to proceed, we'll schedule the service at a time that's convenient for you. 6. Service Execution: Our team will carry out the service as planned, ensuring top-notch results. 7. Follow-up: We'll check in with you to ensure you're completely satisfied with the work. We're committed to making your experience seamless and satisfying from start to finish!
- What education and/or training do you have that relates to your work?
Our firm is proud to hold certification from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), a recognized standard within the cleaning and restoration industry. This certification ensures that we are equipped with the latest knowledge and practices for safe and effective cleaning. Additionally, our training has been conducted by top schools in the field, ensuring we are well-versed in the most advanced and efficient cleaning techniques. This combination of formal education and hands-on training empowers us to deliver high-quality services to our customers.