FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Mr. Chimney, we believe in 100% transparency. We offer fair and competitive pricing with no hidden fees. Since we operate in 18 locations, we have optimized our process to offer premium, certified service at an affordable rate. We provide clear, upfront estimates before any work begins, often running seasonal specials to help New Jersey homeowners prepare their fireplaces safely for the winter. Our goal is to deliver high-end safety without the high-end price tag.
- What is your typical process for working with a new customer?
Our process is designed for your peace of mind. It starts with a detailed consultation to understand your needs. We then schedule a professional on-site inspection (Level 1 or Level 2) using state of the art video scanning to evaluate your chimney's health. After the inspection, we provide a digital report with our findings and a clear quote. Once approved, our technicians perform the service whether it's a sweeping or a repair using our "Mess-Free" guarantee to ensure your home stays spotless.
- What education and/or training do you have that relates to your work?
Experience matters. We have been in business since 1999, and our technicians are rigorously trained in NFPA 211 (National Fire Protection Association) standards. We use industry-approved high-tech diagnostic tools, including internal chimney cameras and HEPA-filtered dust extraction systems. Continuous training is a core value at Mr. Chimney, ensuring that every home in Jersey City and the surrounding areas receives service that meets the highest safety codes in the country.