FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Midpoint Roofing, our pricing model is tailored to the unique characteristics of each roof. We determine the complexity of the roofing work by taking precise measurements, and then calculate the cost by multiplying these measurements with the corresponding complexity factor. This ensures a fair and accurate pricing structure that reflects the specific requirements of your project.
- What is your typical process for working with a new customer?
We take immense pride in delivering exceptional customer service at every stage of the process. When you first reach out to Midpoint Roofing, our dedicated representative will carefully document your needs to assist our sales representative. During the inspection, a Midpoint Roofing representative will conduct a comprehensive assessment and guide you in selecting the best options. Upon approval of the project, we assign a dedicated project manager who will collaborate with you from the initial stages to completion, ensuring your satisfaction throughout the entire process.
- What education and/or training do you have that relates to your work?
Midpoint Roofing takes great pride in achieving GAF Contractor Certification, a recognition earned by only 2% of contractors. Additionally, we invest in comprehensive training for all our installers to guarantee flawless installations. This commitment enables us to offer warranties on both manufacturing and labor, providing you with assurance and peace of mind.