FAQs
- What types of customers have you worked with?
1) Management Fee: 8% - 10% of the rent collected. 2) Rental Commission: a. 1st months rent. This is only charged if we place a tenant. Other offices are welcome to bring their clients and make an offer. Our interest is in finding the best tenants for your property not just the ones that work with us. 3) Repairs: a. We are happy to work with anyone you would like us to call, if there is someone you trust to handle these kinds of issues for you. Sometimes, clients will prefer their friends and family to look at the repair. b. We are affiliated with a full time repair company that handles the majority of our repairs. Their aim is to undercut any estimate if they can. c. The affiliated company is fully insured and licensed. d. We will take before and after pictures so that you know there actually was a repair needed. e. Payment plans can be arranged if needed. f. We do not charge vending commissions. 4) Reporting: a. Monthly reports are sent to owners along with a check. b. Tenants will receive a statement from the office regarding their balance. c. Late notices are sent out every month. Followed by phone calls and knocks on the door. d. Year end statements are mailed to clients and / or accountants working for the client. 5) Tenants & advertising: a. Tenants have access to the office Monday through Friday 9a.m. to 6p.m. By appointment on the weekends. They are given the property managers cell numbers for emergencies. b. We advertise for tenants in the paper, online, military, relocation companies, and insurance companies. c. Complete application is collected from applicants along with background checks, income verification, landlord verification, credit reports and any other documents as seen fit. 6) Leases & collection: a. Lease is roughly 14 pages (depending on the township) which is prepared by an attorney. b. We do work with a collection agency in the event that your tenant leaves a balance and you wish to pursue them and garnish their wages. Please ask for more details on that. c. Evictions are handled through another attorney. 7) Security Deposits: a. Security deposits are held in a separate account auditable by the State of NJ and accounts are opened and closed in accordance with the rules and regulations governing security deposits and trust funds. b. Credits to the tenants are given as stated in NJ law. 8) Misc: a. We will work with lease to own tenants at the instruction of the client if they have an interest in renting and selling the property. We are a full service real estate and property management firm. b. Water and sewer bills are tracked for every tenant to make sure liens arent attached to the property while under our management. c. We will register the property with state as an rental property (as required by law). d. We will get certificates of occupancy and heat certificates as needed. e. There is always someone the tenants can contact even if the property manager is out sick or unavailable. There are a total of 5 staff members and / or managers that the tenant can reach out too
- What advice would you give a customer looking to hire a provider in your area of work?
Ask for references Ask how long they have been doing this business - verify it. Ask if they have an in house repair crew to respond to your properties needs.