One Call Electrical, Heating & Cooling Service

Thank you John! We appreciate the great review and partnering with us to get this work completed! Enjoy the great air!

Thank you Evan! We appreciate the work that you have partnered with us to complete along with the kind words!

Amber is great! We are blessed to have her! Thank you for the opportunity to work together and the great review!

Hi Brian Peister, 455 Township Line Road Belle Mead, NJ 08502 In regards to your 1 star review, I placed 2 calls to you today which went unanswered. I was hoping we could speak about it and get a better understanding of what happened or why things went wrong? You have made us out to look like we are corrupt. I would not be in business for nearly 30 years if I was. I take pride in how we run the business. I take pride in our industry leading warranties. I am proud to say that we pay our team members well, we pay them for holidays, personal time off, sick time, vacation time, health insurance, we support local youth team sports, charities and have done many volunteer/ Pro-bono jobs for the Fire department and borough through the years. We have donated financially and our time to many people. We do many good things and will continue to do so as we grow. You contacted us through Thumbtack to help resolve a tripped breaker issue. My office set you up for an appointment right away. You had explained on the phone that we were coming to help you with a tripped breaker for your garage door opener. You explained that you already had another electrician out to look at it but he said he could not find the problem. (I wonder what happened?) We did not charge you any money to come out. (Our cost on average to get to a clients home is around $300.00. This includes the cost that Thumbtack charges us per call that we receive along with wages of the tech, part cost of overhead, fuel, etc.) When my tech arrived he asked you what was happening along with a series of questions to get a better understanding of the condition of the overall electrical system. Two questions in particular stand out and help us. The first one was "do any breakers trip often?" your response was yes. The next question of concern was "What kind of scheduled service do you have in place for your system now?" your response was nothing. We then went ahead and checked your electrical vitals. This gives us a quick overall picture of the electrical system. Are there any connection issues? We found that your house exceeds the limit set by the National Fire Protection Agency by over 400%! We did not wire your house, this was the first time we have met. There are serious issues to address at your home, it is your choice to do nothing about it. Once we found this out you were presented with some options to diagnose the tripped breaker and the ability to get to the root of the problem of your entire electrical system. Once you declined the tech is instructed to call the office and get a manager on the phone. We want to make sure that you were provided good service and to see if everything was explained to you as it should be. Yes, there are fees involved to do this. Yes those fees were given to you and yes my office wanted you to agree so we could do the work for you. We are a for hire company and get paid for our services. We are in business and we have overhead to pay for, labor, van payments, insurance, fringe benefits, etc. Health insurance just went up 20% January 1st. Our suppliers raised the cost of materials several times last year, expenses just keep going up and up. So yes we need to charge a fee for our services. This is not a hard sell. Our prices are in writing and if you choose not to use us and you did not find the value in what we do you have that right. I am not sure what company will come and do the work for free for you? We can't. • Why no legitimate diagnostic result was delivered? response- You were provided pricing for us to diagnose the problem and you declined. • Why the visit relied on hard-sell and tag-team sales tactics instead of technical troubleshooting? response- We are a professional company that gets paid for the work we do. If you do not agree to our pricing then we can not perform the work. • What corrective action you will take to prevent this type of experience? response- The reason the techs call into the office is to make sure that all options were presented and to go over all pricing and discounts. There are no hard sale tactics being presented. Your comment: At no point was a clear root cause identified. No meaningful diagnostic conclusion was provided. No corrective plan for the tripping breaker was established. The actual problem I called about remains completely unresolved. response- We charge for our services. You did not agree to the price so we do not do any more work than what we did already for you.