FAQs
- What is your typical process for working with a new customer?
1. Initial Contact and Consultation: We start with a conversation to understand your specific cleaning needs, preferences, and expectations. This can be done over the phone or in person. We’ll ask about the type of space (home, office, etc.), the size, and any special areas of concern (e.g., deep cleaning, post-renovation). 2. Customized Quote: Based on the information provided, we’ll offer a customized quote that outlines the services, frequency of cleaning, and cost. We ensure transparency so that there are no hidden fees or surprises. 3. Scheduling: We then work with you to find a convenient time for the cleaning service, whether it’s a one-time job or a recurring arrangement (weekly, biweekly, etc.). 4. Cleaning and Quality Check: On the day of service, our team arrives with all necessary supplies and equipment. We follow a detailed checklist to ensure thorough cleaning and address any specific requests. After the cleaning, we conduct a quality check to make sure everything meets our standards. 5. Feedback and Adjustments: After the job is completed, we encourage customers to provide feedback. If anything needs adjustment or wasn’t to your satisfaction, we’re happy to return and make it right. 6. Ongoing Relationship: For regular clients, we maintain clear communication to ensure satisfaction and make adjustments as needed (e.g., adding extra services or adjusting the schedule).
- What advice would you give a customer looking to hire a provider in your area of work?
Make sure the provider offers the specific services you need. Some might focus on basic cleaning, while others provide more in-depth options like deep cleaning, post-construction cleanup, or green cleaning.